Lakeside Park Hotel & Spa

Your staff are outstanding throughout! Congratulations to whom ever does your training. Reception, spa, bar, restaurant, all amazing. Had a lovely stay for my birthday and nothing was too much trouble. 10/10 !! Food was cooked perfectly. Very busy but no issue for your efficient staff. All facilities clean and in perfect working order. Room stunning overlooking the lake. If you want a little gem on the Isle of Wight this is your place. Perfect get away for couples but saw children loving it too. Keep up the good work, will definitely be returning.

Lakeside What a disappointment! I hope the management read this as their staff were not interested. Where do I start. We had prebooked. The spa is very small and was very busy. The staff are very rude and unhelpful. The steam room was not working as they were waiting for a bit to fix it, so it would have been nice to have let us know before we had arrived. No robes included perhaps it would have been a nice touch to offer this as a gesture of compensation for no steam room. Changing rooms and showers did not look clean. Lack of changing facilities also. Afternoon tea. There were pieces of food under our table from previous Customers I can only assume. Tea arrived and was luke warm. Afternoon tea tier tower was put in front of me and plate of sandwiches in front of my partner. We then had to rearrange the table ourselves so they were in middle of the table. Sandwiches were ok, scones were very nice warm and light. There was lots of jam and cream. Cakes were revolting. This was £78 for spa! And afternoon tea for 2 it was not worth it and very expensive. Not a good experience, I am a local and would not advise anyone to visit this hotel it is a discredit and a disgrace to what the Isle of Wight has to offer. This hotel had just been closed for maintenance and refresh for the whole of January. It still looked tatty and things not working. Staff at this hotel have no idea if service, they are robotic. Management of this hotel needs a wake up call. There is a limit to how many people will book unsuspectingly you will eventually run out of customers.

Wouldn’t class this as a 4* star hotel. Walls in disrepair when walking around the building, TV on wall in room broken so they just added another on the stand leaving the broken one still on the wall, ratty curtains, dirty bath panels, worn light stand in room, not enough toilet roll or shower gel to last, no slippers to access spa, spa robes don’t fit if your a plus size. It’s a shame because it looks lovely online but really, it’s not worth the price tag. On a positive note all the staff were lovely.

I had high hopes for the Lakeside Hotel, but this place was a total disaster from start to finish. Let me break it down: 1. Location: Yes, it’s by the lake, but the view was ruined by filthy windows that clearly hadn’t been cleaned since the last ice age. Plus, the so-called “peaceful surroundings” were anything but – constant noise from delivery trucks and loud guests made it impossible to relax. 2. Rooms: Small, outdated, and musty. The bed felt like it was stuffed with rocks, and the “luxury bedding” they advertised turned out to be a threadbare duvet and a lumpy pillow. The bathroom? Moldy tiles and a shower that alternated between scalding hot and freezing cold. 3. Service: Where do I even start? The staff were indifferent at best, rude at worst. When I politely asked for extra towels, I was told they’d “see what they could do.” Spoiler: they did nothing. 4. Food: The absolute worst part. The restaurant served cold, tasteless meals that even a microwave dinner would outshine. Breakfast was a sad spread of stale pastries and watery coffee. 5. Cleanliness: Don’t even get me started. Dust everywhere, mysterious stains on the carpet, and a lingering smell of dampness in the hallways. It felt like staying in a run-down motel, not a “premium lakeside retreat.” Thankfully, my trip was salvaged when I discovered The Albion Hotel, just a short drive away. What a revelation! From the moment I walked in, I was treated like royalty. The rooms were spotless, the staff attentive, and the real highlight? The food. The Albion boasts the best chefs in the area, and it shows – every meal was a masterpiece. Whether it’s a perfectly cooked steak or a decadent dessert, their kitchen delivers excellence every time. Do yourself a favor: skip the Lakeside Hotel and head straight to The Albion. You’ll thank me later. Rating: 1/5 for the Lakeside Hotel, 5/5 for The Albion Hotel.

Spa was lovely. Well laid out and appointed - saunas were nice. Very warm and friendly welcome from reception and efficiently checked in. Perfectly heated hot tub indoors and outside jacuzzi very relaxing. Clean and spacious changing facilities. Would recommend.

We were attending a Ball at this venue ( we are Islanders ) so staying over to enjoy a warm room and comfortable bed at location. The room was a little tired witha nice view of lake and Firestone Copse but absolutely freezing cold on arrival so we put the heater fan unit on above door but despite trying to make it hotter it blew cold air so I got in bed to warm up before the ball but I Was shivering. The rooms are very dark with inadequate lighting even the bathroom is murky and no decent lighting by mirror to do make up. There are no USB points and only 1 available plug by oneside of the bed. So one of our phones had to sit on dressing table to charge but sadly had very very slow charge. The bathroom and room generally clean but bathroom has stains of wet foot prints of men's work boots that had dried on and you could see where they had stood . Staff were all excellent throughout hotel. The Ball was brilliant and food very good and they did their best to cater for my food intolerances which I was really impressed with. Sadly no vegan wine available though. My sleep was awful as the room was much too cold and despite hopefully leaving fan on to warm room it was very noisy and cold. In the night I got out of bed and grabbed a ?what I thought was throw/ duvet out of wardrobe to try warm up but then to find it was a stained mattress cover when I put lights on in the morning. There was nothing extra in these cold rooms to help guests warm.up which could have made a difference - Room 36. Only for summer stays until they fix heater.