The Dodington Lodge

Stayed following a family day out at Bewilderwood. Rooms were spotlessly clean, all amenities you would expect to find in the room. Breakfast was excellent. Would stay again if I was in the area. Parking on site as well and a short stroll into town. I also would like to mention how friendly and brilliant the staff were, my son has Autism and often finds staying away from home hard and makes him anxious, the member of staff Cian was absolutely amazing with him, she talked to him on his level and made him feel so relaxed about staying which made our stay all the more relaxing and enjoyable. Thanks Dodington lodge 5* from us.

we had a four night stay booked. we were given our room key and was told it was at the top of the hotel. when we got to our room I needed to use the loo, flipped the light switch and nothing happened. Tried the shaving light and again nothing. After a few minute's my husband turned the main light on in the bedroom and that turned on every light, including the bathroom fan. A little bit worrying if one of needed to get up in the night. So popped downstairs for a quick drink and to let someone know about the lights and the very wobbly bed. we were told that it would be sorted ( although nothing could be done about the bed ), and it was to a fashion, the shaving light was replaced, and got the hang of what switch turned what light on. At one point the bathroom fan constantly. But we thought as only for a few night's no big problem. What was a problem though was the loo rising and overflowing all over the bathroom floor , which ment wet feet and soaked bath mat. We had to get dressed and go downstairs to use the loo. Someone was at reception so I vented my frustration about it, the outcome was we were offered another room. I also told him that I wasn't willing to pay the full price for the room, as we had had so many issues with it .At nearly £90.000 per night you do expect better. The rest of our stay was fine, the food was very good, although as said before hotel is very dated. At check out I was disgusted to be told that the owner was only willing to knock off £10.00 of the total bill !!. Very good customer service. Another warning if you have visiting guess, their drinks gets added to your room bill. when I questioned this I was told to ring my family and friends and work out the cost of their drink and they could pay by card over the phone ! At no time were we asked if the drinks were to go on our bill. No one understood why I had a problem with that happening. ( I have worked in hotel's and you don't just add / take for granted that everyone's drinks goes on the room bill ).