Cozy M Hotel

They cancelled my booking after trying to use my creditcard, which was out of service because the card was suspected of having been misused, so my bank blocked it for 24 hours as a precaution. They sent me a message at 10 am that my booking will be cancelled at noon when I didn't react... which was not possible on an international flight. So I arrived at the Sydney airport at 2:30 pm and the hotel cancelled my booking and sold my room. Wow. I worked for 20 years in hospitality by myself but I never saw something like this... Obviously they don't know how this business works. It's about communication and service and people. But if you cancel a booking during 2 hours, from a person, who arrives from another continent, then how don't understand your job. What a bad experience on my first day in Sydney after 24hours traveling. Who knows what I was spared.

I booked January 2023 for a stay at New Year this year. Booking for 3 rooms was confirmed. After 6 weeks they sent several messages in 2 days time that the rate was a mistake and they were going to charge 3x !! as much. When I answered that I wanted to ask *********** is they can do that, they cancelled my booking within 5 minutes. I complained with ***********, but they said they can’t do much about it. Terrible.

Heerlijk bed, schone kamer en sanitair, leuke beamer waarmee je films/series kunt projecteren op de muur en zeer betaalbaar! We hebben er een prettig verblijf gehad en zouden er een volgende keer zeker weer verblijven.