River's Edge Resort

In February 2024 I reserved a 3 bedroom cabin at Rivers Edge. The 3 bedroom cabin has 4 beds and 2 bathrooms. The 4 of us arrived and were giving a 2 bedroom cabin with 2 beds and one bathroom. We had just driven 5 hours to get there and had food that needed to be put in the refrigerator and we needed a kitchen to be able to cook. We had no viable option than to move in. The check in lady could not adjust our bill because she was not authorized to but assured me that it would be adjusted before we checked out, 4 days later. It was not adjusted but again I was told it would be. Well they finally adjusted our bill from $1494.12 to $1414.12. A whopping $80 to sleep on a couch and a rollaway that was closer to a hammock than a bed! I know the difference in price between a 3 bedroom and 2 bedroom at the time I booked was closer to $500. I had enjoyed my stay there in past years but this is inexcusable and I won't be back. My group had reserved 5 rooms and we won't be reserving 5 next year.

Terrible customer service. Watch for the fine print. I called to cancel my reservation a few weeks in advance when my plans changed, only to discover that they had already processed my $500+ charge because my stay fell on a weekend that there was some event in the town and per their policy could not cancel less than 30 days prior. I went over my confirmation email with the person at the front desk. The section about the 30 days was buried down long after you would stop reading because the first thing it says is that stays of less than a week can be cancelled with no penalty one week in advance. I asked how I would have known there was an event in the town that weekend. They said they didn’t know, but that was the policy. I asked to speak with a manager and I was told no. $500 is a huge deal for me, so I asked if I could speak with anyone and I was told no again. Finally they agreed to leave my number but that the managers “weren’t there and she didn’t know when they would be back and did not know if they would call me.” Needless to say I have not heard from anyone.

Everything was amazing at this resort! Jodi, The Lady at the front desk was really helpful and sweet. She gave us a river front cabin with a personal hot tub on the deck which was so relaxing. Also had a stove in the living room and fully equipped kitchen. The place was super clean and quiet. The location is fantastic, walking distance from restaurants and bars. Just what we needed! Highly recommended! Thank you so much!