Rodeway Inn & Suites Winter Haven Chain of Lakes

Stayed 2 nights last week. Check in was a fiasco as fellow traveler had booked 2 rooms for 2 nights using Choice Points. The clerk was afraid to tell us that there was a black out period in April and May and had to use credit card to pay for the rooms. A $100 deposit also had to be paid, supposedly refunded on checkout, 3 days later, nothing yet. The floors were dark tile and I wore white socks which were dirty after leaving there. The room appeared to be clean, but the shower curtain had mold on it and the breakfast bar was only available on Friday, Saturday and Sunday, not while we were there. We had to provide a drivers license that was copied along with our home information. I never had to provide a drivers license in over 50 years of renting rooms. I asked for the copy to be returned to me on checkout and the clerk refused to do so. I will not be returning to that location in the future.

This place was filthy. Inside door not wiped down. Sheets and quilts had blood and grease stains on them. Bathroom door would not shut. Stains on wall. Doors looked like they were kicked in. Called manager to change sheets and got yelled at. He told us we had 15 min after check in to make him aware of problems. Clearly no one cleaned this room. Motel it’s self was in very sad condition. We only stayed because of the hurricane.

STAY AWAY FROM THIS PLACE! There simply are no words to describe how horrible this motel is. Filthy, putrid, or raunchy don’t really quite cut it. First, we were surprised that there was a $100 deposit we were not told about when we placed the reservation, but as it turned out, that was the least of our concerns. When we walked down to the room, the first thing we saw is that it looked as though the door had been kicked in, and shoddily repaired. Great first impression! Then we opened the door, and from the sidewalk we could see an old armchair that was filthy. But that doesn’t tell half of it. We walked in and were immediately hit with an indescribable stench! The floor, wall, furniture, bedding, EVERYTHING was dirty. We immediately closed the door and went back to the office and told the manager we could not and would not stay there, and politely asked for a refund. At first, he got pissy about it, saying that the room was cleaned after every guest, yadda yadda, and offered another room. Since we didn’t think another room would be a whole lot better, we said no, and again asked for the refund. When he hesitated, I said that if it would be a problem, I could just call the home office. Then he said, understandably, that he could not offer a refund until his employee checked the place out, so we could show him what we meant by dirty. So, we walked back to the room with another employee, a really nice young guy. When he opened the door he almost gagged! When he walked back to the bathroom (we hadn’t even gotten that far!) he pulled his shirt collar over his nose to try to block out the odor! When we went back to the office, the manager sheepishly mumbled something about how they had just changed the cleaning crew last week, or whatever. My advice is, if this is the last motel available in the area, sleep in your car. It will be a much more pleasant experience.

Cancelled reservation for 2 nights. Extremely difficult to get refund. Mgt. rude Final answer was only 1 night refund. Cancelled before cut off time. Have to now escalate. Evacuation for hurricane Ian positive room was rebooked.

I was just sent pictures of a motel room at this location. Words cannot describe how disgusting it is. Black mold, bare wires, This hotel is a health hazard and safety hazard. It should be shut down. Children are not safe staying there. Please Please Please think twice before staying there.

This room was in need of a good scrubbing. There was dirt and grime on the walls and doors, I wiped down the light switch in the bathroom because it was filthy. The bedding appeared to be clean, but the mattresses needed to be turned because they were too soft on the side next to the night stand. The hotel will charge a pet/smoking deposit of $100 to $150 immediately, but it will take up to 7 days to get your deposit back.