Courtyard Winston-Salem Hanes Mall

Excellent Services & Cleanliness All Around Upon arrival, I was immediately impressed by the professionalism and courtesy of the hotel staff. They greeted me warmly, provided clear and helpful information, and demonstrated a genuine commitment to guest satisfaction. Their polished demeanor and attentive service created a welcoming atmosphere. The restaurant was immaculate, with spotless tables, gleaming floors, and a well-maintained dining area. Not a single piece of trash was visible, and the staff ensured that every surface was meticulously cleaned and prepared for guests. The hallways leading to the room were similarly pristine, free from clutter and maintained to the highest standards. Upon entering the room, I found it to be exceptionally clean and well-arranged. Fresh linens, neatly placed amenities, and a crisp, inviting ambiance contributed to a comfortable and enjoyable stay. The attention to detail was evident, from the polished furnishings to the immaculate bathroom. Outside, the hotel's exterior reflected the same level of care and maintenance. The landscaping was well-groomed, walkways were clear of debris, and the entrance exuded a sense of order and refinement. The commitment to cleanliness and professionalism was evident in every aspect of the property, making for a truly pleasant and memorable experience.

Smelly and didnt feel safe ! I spent seven nights here and didn't enjoy any of it. Not only did I not feel safe as a solo female traveler, but the hotel itself is dingy and musty. They try to cover up all the moldy smells with air fresheners, which makes it even worse. I was so disappointed in the hotel that I wanted to change halfway through but couldn't find availability. I never wanted to be in the lobby or common space due to the smelliness of the area. Nothing was fresh or clean smelling.

W-S CM Review The room was immaculate and cozy. Guest check-in and out was very quick and professional. Overall a great place to stay! Hope to go back soon!!!

I liked that the front desk receptionist who checked me in was amazing. I had her name, but I seem to have forgotten it. But if you look at the time I checked in, it shouldn’t be hard to find out. But I didn’t like when suspicious people were coming from behind the building after dark. They clearly didn’t stay there. That’s why I mentioned more lighting in the parking lot. Or at least security checks. And I still haven’t received my deposit back yet.

Clean room Nice reception and the employees were grateful for my patronage and the room was clean and adequate.

Easy check in and request for a room not to far for a cancer pt was fulfilled. Very impressive