Castle Hotel Windsor

From beginning to end of our visit the staff were the ones the shone through. Impeccable level of service and general friendliness made our stay very pleasant indeed. The hotel couldn’t be better situated within the ancient old town of Windsor. We only went to the restaurant for breakfast and this was also at a very high standard. Would recommend to other families

Not great, ubication exelenet, everything else not great plus very expensive

Great location, close to Windsor Castle and the great park.

Room is very close to the castle and clean.

Well on arrival we was greeted y the staff on Reception with a smile, We was given our room keys to room 114.The rooms were clean and lovely and tidy plus couldn't ask for more. One thing we was sad about and that was the Restaurant,we had asked for a table for 2 and was asked if we had booked a table which we said no. Then to our shock we was told but we could order our food off the menu from the restaurant in the bar area. My wife sat down as she's disabled and I went to the bar to order some drinks. I asked for some menus and the young man behind the bar who was talking to his colleagues about his personal life said he will bring some to the table. 15 minutes later a young lady brought our drinks, and we asked her if she could bring us a menu which she did. I had asked ger to come back in 5 minutes so we could look at the menu, 20 minutes later no sign of the staff where I had to go to the bar and asked if I could order some food and the young man said someone will come over. The young lady came over and took the order.Then we was given cutlery which was stained with food and disgusting 15-20 minutes or so later the starters came Then the main courses. Now if I wanted to sit in the bar and pay over a £125:00 for a meal and get the service I would expect I would pay that money no matter what but I could have sat in the restaurant comfortably with my wife enjoying the evening in a lovely atmosphere but I would have rather gone across the road to the pub or a restaurant down the high street and got a much better service, rather then having some ***** leaning over the chair behind me facing our table where he was a foot away from myself as I'm eating.im not one that's rude but the hotel needs to know this

Excellent location and a nice, clean room. The restaurant has great food and is decorated so pretty. I highly recommend this hotel!