The Olive Exclusive All-Suite Hotel

We had two nights here, one at each end of our trip and whilst I’m sure it is perhaps luxury by Windhoek standards, it’s not compared to the camps we stayed at in between. All very pleasant and the room was nice, but the food was so-so and it’s a little way out, and I wouldn’t have felt safe walking into the centre from there - that is no doubt because I’m not used to places where every property seems to be gated and have barbed wire around it, which is obviously not the hotel’s fault, but I just think it would have been better being more central.

I forgot to write review because i'm still waiting for them to reply to me to my email i sent one year ago... On the positive side Rooms are nice Dining room is nice Food was correct On the negative side The swimming pool are in such a bad shape and really are not welcoming. We didn’t even tried to get in the water The exteriors are not well maintained at all The worst thing is the stress they caused us. We took a huge time to warn them regarding the fact that we needed to check out very early in the morning in order to take our international plane… this was actually the only reason we decided to sleep in this hotel. We asked them to help us with the luggages because there were so many stairs and they told us that there won’t be any problem and that we can trust them.. At the time we needed to leave no one was there. No one. I climbed the stairs in order to reach some help. No one. I knocked on the doors even shouted desperately, no one. The driver wasn’t even able to enter because your security was sleeping and no one opened the gates for him. I had to climb all the stairs with my luggages, and I could have injured myself. I had to shout and knock at every doors in order to wake up the security… the guys that are supposed to do the security are sleeping, no one is helping and we were stressed to miss our plane. An old person never would have been able to climb the steep and long stairs with their luggage’s and would have miss their plane… They never even dare to apologize and to answer to my email

We stayed a couple of times at this property and enjoyed it a lot. The design is beautiful, with great art pieces throughout the common areas and the guest rooms. The food is excellent (so you don’t have to leave the place), and the staff friendly. The only issue we had is the first night with room number 4 as it is located at the edge of the property, whose neighbor has a noisy dog barking at night. Ask for another room! The second time we were upgraded to one of the rooms that has a private plunge pool and this was totally worth it. We would definitely stay again at the Olive

Excellent boutique hotel! Beautifully appointed rooms, stayed in suite 3. Jane has been very friendly and helpful in the restaurant and reception. Will definitely return. A great start to our Namibia road trip. We arrived at Windhoek airport and checked into Olive Exclusive, we loved the touch of Africa, and the smiles on the staff’s faces as they welcomed us. Do yourself a favour and eat in, the menu is excellent as well as the wine selection. Nothing was too much trouble.

Windhoek needs a top quality hotel and the Olive Exclusive could be fabulous Arrived to find a glorious room bathed in sunshine but soon found that maintenance was severely lacking. The door lock did not work and the room was freezing cold as it transpired that the heating units were actually set to cooling. Three visits later (including from the head of maintenance) nobody could do anything and they produced a small old oil filled radiator. When I tackled the manager at dinner on this she looked at me and said well are the units set the heating rather than cooling. In one visit from her it was sorted - none of the people who had been to the room to look at this were able to identify the problem - complete lack of training - how about some instructions in the room? Dinner was equally uninspiring - ordered a fillet steak almost London prices to be presented with a tough cold piece of meat which is clearly been reheated - sent it back they cut it in half put it on the grill and returned it lukewarm. I sent it back again and said I wanted a new piece of fillet and it was delicious - complete try on to get me to eat old meat? This hotel could be fabulous if only they could get everyone in the place to be as efficient and friendly as the reception lady who greeted me when I arrived Completely unmet potential

The hotel was nice. It’s what I would say is secluded with a gate, so didn’t feel comfortable exploring. That left the hotel as the only place to eat. The room was ok. There are a lot of floor lights which are distracting. The beds were comfortable. The shower was AMAZING. The best water pressure. The staff was great as well.