Beech Hill Hotel & Spa

Hotel was clean, plenty of parking, good breakfast No information in rooms, was advised that they didn’t like clutter, so any questions we had we had to go to reception to ask. No wifi, channels on tv not tuned in, had to pay to use the spa facilities.

The hotel was hospitable with very friendly staff however location wise it was quite far from the places I wantes to visit however it was close by to the town centre with many halal restaurant suchs as lake raj. Overall it was a pleasant stay!!!

Dear Owners, I am writing to formally raise a complaint regarding my recent stay at your hotel, which was booked to celebrate our anniversary. Unfortunately, our experience fell far below the standards we expected. On arrival, I was shocked to find that half of the hotel was under construction, with a large skip outside the entrance and building materials scattered around. This was neither mentioned at the time of booking nor communicated beforehand. The “view” I had paid extra for was completely misrepresented and nothing like what was advertised. To make matters worse, we had to request that dirty pillowcases be changed upon arrival, which is unacceptable in any circumstance, let alone for a special occasion. When I raised these issues with staff, I was refused the option to check out without penalty and was also denied any form of compensation, which left me extremely disappointed. This was meant to be a memorable and enjoyable stay for our anniversary, but instead it was stressful and upsetting. I feel that we did not receive the service, environment, or value promised at the time of booking. I am therefore requesting a full refund or, at the very least, appropriate compensation for the poor experience and misleading booking conditions. Please confirm how you intend to resolve this matter. I look forward to your prompt response.