SpringHill Suites Philadelphia Willow Grove

The room was good except for the mini fridge was not seated properly. We never got to try the food because there were so many people and not enough staff. We went down after 8:00 AM and there was no regular coffee just decaf. There were 2 woman before us waiting for coffee. We got 1 cup of coffee and nothing else of our paid for breakfast. There was a large group of people outside on the patio talking loudly way past 11 PM!

房間內有股淡淡的不好聞的味道

酒店安靜，前台接待負責

Old and dirty rooms with poor facilities. The bed was leaning to one side because of overuse . Poorly maintained, the carpeting is shouting to be replaced . The breakfast is bland and tasteless , i believe the scrambled eggs are cooked in distilled water.I don’t know why the Bonvoy franchise keep such a place under their name.

Marriott should be ashamed of themselves with this property. It is dirty and in need of renovation badly. Beds are so soft when sitting on them we sank to the box spring. Mattresses had no pad, just the fitted sheet. Carpeting stained throughout room as were the box spring covering. Pool used as storage area. I would stay away from this property!

This hotel does not value guests. Stayed for 13 days, only received housekeeping once. Requested one day and was told it would be the next day. Checked in and bed was soaked with stains on comforter. Solution switch rooms. Couldn’t connect to the internet, solution switch rooms, still didn’t work, switched rooms again. Had an issue that required maintenance, they leave at 3 and aren’t there on the weekend. Breakfast staff are miserable and in the way. Ceiling in the dining area peeling. Bathroom layout crazy. Grab bar by the toilet making it useless.toilet paper across the room and difficult to reach. Employees parking by entrance even though it says ten minute parking. Pure laziness. Hotel also runs credit cards at night for no reason after I gave a card for that purpose and the room was paid for with points. I understand why the rates are typically lower. However, last week one Thursday and Friday they wanted $499. Went elsewhere.