Utente ospite
24 giugno 2024
We actually went in April of 2021, but I could not find set that date. This was not a great experience. In advance, we'd booked the monastery suite, and paid for it according to it being the best in house. I communicated with the front desk several times in advance, and they mentioned they were excited for our stay. When we arrived, it had been after a very long travel day (over 20 hours). We checked in, and were told that the monastery suite was under construction and unavailable, and we'd be provided the city apartment instead. No offer of recompense was made, and we didn't really have any other options, so we took the room. It was hot and the air conditioning did not work. There was insufficient drinking water in the fridge, and when I accidentally spilled some on the tile floor and wiped it up, the rag was absolutely filthy. The mattresses were just foam wedges. The shower was either freezing cold or scalding hot. I gave this two stars for three reasons: - Other than the lack of communication or compensation for the room, the staff was wonderful. The island was just coming out of lockdown at the time, and their chef came in to drop off some amazing chicken roti for us (a meal was part of our fee we'd paid). - The location was very close to downtown Willemstad. - The room was relatively inexpensive. We left the next day for Baoase, and it was superior in literally every way. It's not fair to compare the two as they are intended to be very different, but I did not feel as if I was told the truth and the facilities were lacking.
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