Hotel in zona Ringkirche, Wiesbaden

The Nassauer Hof has always been my favorite hotel in Wiesbaden. I have stayed there many times over the past 14 years; however, I have not been to Wiesbaden since the pandemic. When I got to the hotel, they had no record of me being a prior guest. They told me that their system was updated and that all older customers had been dropped off if there had been no stay in 2-3 years. When I would come in previously, I would always be greeted by name and receive an automatic room upgrade; this time, it showed as a first visit. My room was warm when I arrived. I put the air conditioning up, and I thought it cooled down. But it was still warm. I was at the property for three nights. Finally, on the third night, I couldn't take it anymore and called down to the front desk. A housekeeping staff member came in and could tell it wasn't working; she reported to Frau Lopez, who came and said to me that It was not working and that they could transfer my room.I was still trying to figure out how they could do that, as the hotel could not give me the extra third night at the front desk, and I had to book the third night on the hotel's website (not a partner website). I was very hesitant, but she and Jannis Bamberg made it seamless. Jannis brought my bags packed to the storage area so that I could take only one bag to the checkout in the morning. The room was not comparable to the one I was in, but it was cooler. There was a smell of old smoke. My real question is why a housekeeping staff member did not notice this and report it to the front desk. Instead, I noticed they turned the thermostat to max. Frau Lopez said that would never work as it can only reach a specific temperature. Perhaps, some training needs to be done. On a positive note, the spa at Nassauer Hof was as delightful as always, maintaining its high standards and providing a relaxing experience. One issue that needs attention is the bees, which seemed to be out of control during my stay. They were particularly aggressive around the outdoor areas and even found their way inside the breakfast area. I suggested placing small fans on the tables to deter them, and I hope this advice will be considered. The entire experience could have been better, and it's time to update the bed linens; they have been the same for at least 14 years.

Hotel molto bello, servizio molto cortese e colazione molto buona secondo gli standard. Un po’ deluso solo della palestra che purtroppo è un po’ limitata. Per il resto posizione ottima e molto confortevole. Il servizio di sveglia mattutina ci ha pure svegliati all’orario giusto

Absolutely amazing experience!! Very Friendly staff, EXTREMELY accommodating, great breakfast buffet, and VERY clean rooms. Really happy with our stay. Also has a tiny corner in the lobby with a few activities for kids such as books, puzzles and blocks to play with. Underground parking available with an extra fee if desired.

A very last minute booking through necessity, the hotel was everything I needed - quiet, comfortable bed, good bathroom. Breakfast €15 extra but in my opinion well worth it with a good choice of vegetarian options (I think vegans would struggle with options to get value from it). My only critical point would be that the floor hadn't been swept as I collected dust on my feet when in bare feet but everywhere else very clean. Prices in advance seem to be very good value.

The hotel has plenty of promise but it didn't really meet my expectations I chose the hotel specifically for its underground parking as it's quite some way out of the city centre, and so not somewhere I'd recommend if you didn't have car. When I got there I was told the underground parking was closed for maintenance, and I could park on the street, which at that time of day was impossible. It was only when I pushed the issue they said I could park in the little open air car park at the rear, which was still 15 EUR per day. The room they allocated me had a loud whining noise coming from the bathroom, and would have prevented me sleeping, and when I went to ask for a new room they didn't seem to believe me but then took ages to allocate me a new room. No idea why. One of the nice features of the hotel is if you choose to not have your room cleaned you get a token for a free drink at the bar. The first time I went to claim my drink the bar was closed as they were checking in lots of people, so can only assume were short staffed. The next night there seemed to be a single girl manning both the bar and the front desk and she couldn't cope (not her fault) so I just gave my token to a random guy as I wasn't prepared to wait so long for a free beer. On the positive side they were really helpful when I was stupid enough to drop a bottle of beer in the car park when unpacking my car, and they cleaned it up for me without any fuss. I would recommend staying as close to the centre of the hotel as I was at the far end (315) and the WiFi was very poor, and so had to tether my laptop to my phone. One really nice touch was the room had a bluetooth soundbar so you could play your music on your phone in the room. This was a really nice touch. Maybe I just had a bad experience, but I probably would not stay there again, and definitely not if I didn't have a car.

The AC will only run when you insert the room key first. So you might enter warm and sticky rooms since the windows open only a small slot. Positive is that the AC is seperately controlled for each room, the temperature are not preset by the hotel or limited to e.g. 20° and equally important blow even on the min. setting sufficiently strong to cool down the room unlike in many other hotel chains (e.g.NH). Most rooms during my stay were in a good condition, but some rooms need a fix up. The worst are those rooms with worn out mattresses, when I wake up in the middle of the night with back pains. Today’s room however tops it all since I noticed left to my pillow the label “Foot End”. Whoever designed the bathroom never took a shower in his design, because even being very careful holding the shower head in the hand and away from the open cabin end, was I able to keep the passage dry, when you leave the shower head in the fixture the complete passage is wet. A cheap wiper to dry the passage would help, since towels are for drying yourself and not the floor. Depending on which side your room faces you might hear guests talking and laughing outside. If you don’t park directly in front of the entrance you have to lift your trolley and carry on over several steps, when you park at the side.

Questo hotel si trova proprio davanti alla stazione ferroviaria che è così conveniente, significa anche che la fermata principale del bus è qui. E 'molto ben decorato. Nonostante la sua vecchia costruzione, è ben organizzato all'interno. Purtroppo ho la stanza sul retro, ma ancora ho il piano superiore, quindi non si lamenterà. Hanno AC e riscaldatore (separatamente). Solo un capello trovato nel bagno è il vantaggio. Oh, beh, il coperchio sembra essere più piccolo di un letto regina. Forse perché sto solo prenotando per uno, comunque spero di avere una grande.Una donna alla ricezione che ho incontrato era carina, amichevole. In generale, mi piace qui. Beh, non ho provato il colazione, non posso dire. Tornerò qui se mi rendo a Mainz per qualche motivo commerciale.

We had googled our way to the fact that the Hilton Mainz has a very good location right down to the Rhine and you can purchase access to the hotel's ”Executive Lounge”. We booked 5 nights and we were ready for a little vacation by the Rhine. Upon arrival at the hotel, we were quickly and efficiently checked in by Mrs. Blanco Flores, who upgraded us to a room with a view of the Rhine. Mrs. Flores made us aware, that the ”Executive Lounge” was unfortunately not that big, but we had to see that with our ”own eyes”. Really good service was provided upon check-in, and our expectations for the stay at the hotel became greater. The room we had been allocated was on the 5th floor with a wonderful view of the Rhine. We had booked a room with breakfast, so we were excited to see, how the breakfast buffet was. But we were very pleasantly surprised there 😊.. There was a reasonably large selection of various breads and hot items, so it was just a matter of getting started with breakfast. The hotel allows you to sit outside and enjoy your breakfast with a view of the Rhine, and watch the people walking and cycling past. We were very lucky with the weather, so breakfast was enjoyed for a little longer time than usual. After breakfast, we went up and see how the ”Executive Lounge” was. But unfortunately we were somewhat disappointed. The ”Executive Lounge” consists of 2 small rooms, where there were 3 tables in each room, and 3 people could sit at each table. When we got outside the time when alcoholic drinks are served, we could see that you could have a cup of coffee or an apollinaris. The snacks on display looked a bit boring, and the fruit wasn't of the best quality either. But cheer up, it could be good in the evening... But when we visited the ”Executive Lounge” in the evening, beer, wine and spirits were on display - but the snacks that were also on display didn't seem particularly inviting - so we didn't take any of them. Summary of our experience of the ”Executive Lounge” is that it is not necessary to purchase access to the ”Executive Lounge”. And we can only encourage hotel management to go on a study trip to Düsseldorf or Dresden, where we have experienced what an ”Executive Lounge” should really be like. In general, the level of service is very high, and the staff a super good service at the hotel 😊... Here we have to highlight in particular: Mrs. Flores from the reception, Heike from the breakfast restaurant and Brittany from Guest Relations. They gave us a really good service during our stay. In summary, we would give the hotel 4 stars out of 5. If the hotel should have had the last star, the ”Executive Lounge” must be upgraded with better rooms. (Could space be created for a small area down in the restaurant area, so that you also have the opportunity to sit outside on the warm summer evenings. We would like to come again at another time to enjoy the good location and super service 😊..