Hotel Nassauer Hof

Excellent stay. First time guest in LHW program. Highly recommend. Location is quiet although quite far out of crowded Frankfurt. That’s not a bad thing. Breakfast also quite nice. Rooms are spacious, clean and great shower! I would return anytime.

The Nassauer Hof has always been my favorite hotel in Wiesbaden. I have stayed there many times over the past 14 years; however, I have not been to Wiesbaden since the pandemic. When I got to the hotel, they had no record of me being a prior guest. They told me that their system was updated and that all older customers had been dropped off if there had been no stay in 2-3 years. When I would come in previously, I would always be greeted by name and receive an automatic room upgrade; this time, it showed as a first visit. My room was warm when I arrived. I put the air conditioning up, and I thought it cooled down. But it was still warm. I was at the property for three nights. Finally, on the third night, I couldn't take it anymore and called down to the front desk. A housekeeping staff member came in and could tell it wasn't working; she reported to Frau Lopez, who came and said to me that It was not working and that they could transfer my room.I was still trying to figure out how they could do that, as the hotel could not give me the extra third night at the front desk, and I had to book the third night on the hotel's website (not a partner website). I was very hesitant, but she and Jannis Bamberg made it seamless. Jannis brought my bags packed to the storage area so that I could take only one bag to the checkout in the morning. The room was not comparable to the one I was in, but it was cooler. There was a smell of old smoke. My real question is why a housekeeping staff member did not notice this and report it to the front desk. Instead, I noticed they turned the thermostat to max. Frau Lopez said that would never work as it can only reach a specific temperature. Perhaps, some training needs to be done. On a positive note, the spa at Nassauer Hof was as delightful as always, maintaining its high standards and providing a relaxing experience. One issue that needs attention is the bees, which seemed to be out of control during my stay. They were particularly aggressive around the outdoor areas and even found their way inside the breakfast area. I suggested placing small fans on the tables to deter them, and I hope this advice will be considered. The entire experience could have been better, and it's time to update the bed linens; they have been the same for at least 14 years.

This is a nice hotel in a great, perhaps the best, location in Wiesbaden. The staff were very nice, the bedding was top. However, even at 1,82 cm tall the bed was a bit short, but very comfortable. We rally enjoyed the spa area, its spaciousness and layout. The interior of the hotel is well worn. I was surprised after some time in the room to realize that room door does not lock by it self. It had to be manually locked with the room key. There are no USB outlets and 2 out of 4 power outlets did not work. However, WiFi was excellent! It is beyond me that any hotel in 2023 does not offer USB connectors even through a simple desk lamp. Unfortunately, the shower was the worst. The bathroom as a whole was nice and very spacious. The shower head could not be moved at all, the water stream went straight to the door and the large gap between the bottom of the door and the shower step in was big enough to almost flood the bathroom, despite using to towels on the floor to absorb the water. A simple shower door ***** could work miracles. These shortcoming should not be found in a “5” star hotel. As a matter of fact, in such a highly rated hotel I would expect the, environmentally friendly, shampoo, conditioner and soap dispenser to be in this order, as it most likely will be used in this order. This is the difference that make s truly 5 star hotel. I am sad that I have had this rather disappointing experience in such a historic place with so much opportunities.

Each room is different. Old charm luxury and all a bit posh. Breakfast is quite good in the Orangerie, makes you wonder if Audrey Hepburn sat at the same table. Visiting the thermal pool is a must! Lovely robes, slippers and bathroom toiletries. Front desk personnel are pleasant, it is evident they want you to enjoy your stay. There are only 3 TV channels in English.