Baymont by Wyndham Wichita Falls

Elevator needs help

This property does not have connecting room if you’re traveling as a family. The lady up front said all the rooms had towels for 3-4 guest. Both of our rooms only had 2 towels and wash cloths. Also if you book with ******* you are last on the list to get rooms side by side or on the same hallway.

The breakfast lady was a little bossy. It would make more sense for her to stand close to where the plates are then clear across the room just waving at us. She was like, I was telling you all to come here. Uh, no you waved at us.

Check in was great. The guy at the front desk was VERY polite and helpful and greated me each time I came or left the two nights I was there. It was also in a convenient location. This hotel was comfortable overall but could use a lot of upgrades. The bathtub had really bad stains in it, the bathroom floor and door were damaged, and it appeared the ceiling in the bathroom had been plastered over multiple times to cover something. The TV had two remotes for it because buttons on each one weren't working so you needed both to make one working remote. There also wasn't a guide really for the TV which was inconvenient. I did not take part in breakfast but it appeared full and a variety each morning. Overall, it wouldn't be my first choice, but for the price and the main conveniences, I'd probably stay again if the price was still right.

The front desk man was very nice and helpful! The only bad thing was the faucet in the sink, only cold water and no pressure.. We were only there one night, the shower was great! I did let the front desk know, when we checked out.

From the moment I arrived, the staff was horrible. The receptionist picked up the phone when it rang, but immediately hung up on the callers instead of greeting or helping them. Surprisingly he did this in front of me as I was checking in. When I jokingly said to him “I hope you don’t do that to me if I need something”, he said that if I called down asking stupid questions, he would most definitely do it to me as well. Had I not already paid for my hotel upfront, I would’ve just canceled my booking. When I went to my room, the closet mirror was completely broken. I had to take a picture to them to ensure that I wasn’t charged for it. There were also no towels in the room. None whatsoever. The temperature in the room was also horrible. If I turned it up one, it was way too hot, but if I turned it down, it was way too cold. My room was near the exit staircase and to me, it was a little odd that the door was left open the whole time I was there. (3 days) It was like that on every floor. Seemed like a security issue. Complimentary breakfast was included with your meal voucher. It was a laminated cut out piece of paper, yet we were told that if we didn’t leave it in the room upon check out, we would be charged $10. The breakfast attendant was extremely annoyed with everyone there. When you asked for help, she rolled her eyes. And if someone left a napkin or something, she would ask everyone “who left this here?” annoyingly. I wouldn’t recommend this hotel. At all.