Traveled to visit Glacier National Park and chose this hotel to spend the week. Check in was seamless with Jason Tietema, who continued to provide excellent service throughout our stay. A+ for location, front desk staff: the location is a little over a mile from downtown Whitefish, a 24-hour grocery store within a block, and 30 min outside of Glacier National Park. A+ for amenities: one of the biggest benefits was the list of items the hotel had on hand to borrow, for free. Instead of having to pay money to rent bear spray they had it available every day for us to pickup as we headed into the park. They also had rice cookers, slow cookers, two sizes of blenders, to name a few off the extensive list. C for breakfast: the main breakfast attendant was NOT friendly or approachable. We asked if the blue jelly next to the oatmeal was huckleberry and she shrugged and said ”I don't know” and walked off. On a different day I asked if there was more half and half only to have it grabbed from my hand with a huff, with zero verbal interaction. Definite downer to start the day. D for housekeeping: this is what kept the overall rating from a 5. We requested housekeeping every day. Each day something that needed replaced was missed: paper towels, toilet paper, kleenex, kitchen towels. On our last day we returned from a long day in the park to find our room was not touched and we had used all of our bath towels the day before. Rhonda was quick to have a new set of towels sent to us, but housekeeping had left for they day and couldn't provide information on why they missed our room. I understand staffing is tough in that area as the peak season just ended and hope this hotel can find some dedicated personnel to keep. Overall, would definitely visit this property when visiting the area in the future.
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