Horseshoe Hotel

Cosy pub/ restaurant with rooms. Nice situation. Quaint. I liked the ambience, it was nice that the antiquated old decor remained it gave the place authentic charm. Lovely outdoor garden. Easy access to Whitby and surrounding walking routes. I enjoyed the coffee and tea in our bedroom. There was a lovely platter of bread cheese and cake awaiting us on arrival

The positives about this Hotel are the food: great menu, freshly cooked dinner and breakfast. The building is clearly in need of some attention: shabby chic without the chic, and could do with a good clean. I clearly had the same room as the reviewer from August and can confirm that the coffee machine was still dirty. The mattress is knackered: maybe this the next room due for renovation.

We have stayed at this pub several times over the years and really enjoyed the ambience. So we decided to book again with friends and hoped to replicate our previous experience. How wrong we were! We were met with unsmiling and unwelcoming staff. Like a previous reviewer, we were offered real ale in a paper cup, really!! Nothing to do with health and safety, again the excuse was that they didn’t have enough beer glasses. The rooms were tired and shabby, mould on the bathroom ceiling, sash windows again propped open with a wooden block. I ordered chicken and leek pie for my evening meal. It was covered in soggy cabbage and the pie was freezing cold on one side of the plate and hot on the other. When I sent the meal back, the chef/proprietor came to see me and seemed indignant that I had the temerity to return my food. To be fair, I was offered a refund. Next morning at breakfast, there were flies on the bread and cheese, no attempt to cover the food up. We were coldly told, 'Its summer, these things happen'. Very expensive at £140 bed and breakfast, £70 would have been nearer the mark for the experience we had. Our experience warranted zero stars, if that had been possible and it totally spoiled our experience in what is a lovely part of North Yorkshire.