Amanyara

Unfortunately not the review I want to be leaving, but I feel it is necessary after our visit in May 2021. Amanyara was the 4th Aman I’ve stayed at and by far the worst. To be clear, the others were impeccable! Service left much to be desired from the very beginning - we made multiple simple requests to the front desk (for hangers, a bandaid) and literally not one of them happened. Almost every single meal we had was painful in some way, from terribly slow and incompetent service to bringing out the entirely wrong meal. The waiters at the beach had to be chased down just to get water, and many of them were rude. I understand that they had staffing issues with COVID, but the poor service we received really cannot be excused given the exorbitant cost. It’s pretty clear that to get good service you have to be important in some way (an NBA player was there at the same time and the staff bent over backwards constantly for him, while neglecting everyone else.) We are really not difficult to please, but unfortunately we will not be back!!

Short version: unmatchable location and beach; friendly service; great facilities; attention to detail Pros - responsive service (shout-out to Sade, Yessica, Ervin, and kayak instructor among others), treated our 4-year old daughter like a celebrity, beach, private pavilions, great facilities Cons - few service shortcomings, food was good but not great Pre-arrival: booked online directly through the Amanyara website, but will note that it was hard to get a hold of their reservations team via phone or email. I was given some inaccurate information by the Aman reservations number about the location of the pavilions and when asking for quotes over email, took over 24 hours to hear back from them, which led to some of the pavilion types being booked up. However, once I booked, I was able to communicate my requests to the Amanyara team via email and they were more responsive. Arrival: I had arranged a private transfer with car seat, which was a Mercedes-Benz GLS-450 (they had a whole fleet...no range rovers). Vehicle was ready on arrival. Friendly driver offered us cold towelettes and chilled drinks (water, sparkling water, etc.). I mentioned our daughter gets motion sickness and he drove extremely carefully. The road was windy and unpaved for more than half of the 25-minute drive but not nearly as bad as I expected. Upon arriving at the hotel, were greeted at arrival area by team of smiling staff with welcome drinks. bags were whisked away to our room. Sade from the staff gave us a brief tour of the property and of our room. She immediately hit it off with our four year old, who became her biggest fan. Check-in was done in room. Room: We were upgraded to an alcove pavilion, which was located on a lagoon/pond and has a glassed-in sunroom/alcove, thus more inside space than other pavilions. We had the chance to look at a pool pavilion but unless you're planning on swimming in your room most of the time, did not feel it was necessary given proximity of beach and infinity pool. Pavilion was very private--you walked down a long path and down some stairs to the pavilion. There was an outdoor patio with dining table. Our pavilion was walking distance to the main area and a slightly longer walk to beach but some pavilions were definitely a lot farther. We called for the golf cart, especially during night time. Service: they pampered us. Sade at reception was really a standout--went above and beyond. Daughter would ask if Ms. Sade was around every day and wanted to ride shuttle with ms. Sade. She tried to find a Minnie Mouse for my MM obssessed daughter and upon check-out, came by with TWO surprise gift bags of toys. Whenever we had a request, it was met...for example, asked for microwave in room, got it. Asked for room closer to main facilities, got it. Internet was slow in room--they called IT and fixed it. Mentioned dietary restrictions, they were addressed. Most importantly, they made our daughter feel like royalty. They gave her a gift bag on a

Nicest hotel in the Carribean. Have been going here for over 10 years. Our favorite hotel in the Carribean. The service is very attentive and amazing. Much improved from our last visit in April 2022. Nolan our butler was a superstar and very attentive. Amazing new improved menus and choices at the restaurants. Surprised my wife and I one morning with a private breakfast on cliff edge overlooking the ocean. One of the nicest beaches anywhere in the world and we travel a lot. Beautiful Pavilions - rooms- all glass overlooking the amazing turquoise waters. The massages at spa were amazing with therapists from Asia. New managers are very attentive. Upgraded the TVs with apple tv in every room. Tennis pros are also great. Recommend highly as the best resort in the Carribean. Can’t wait to come back soon.

Super laid back beautiful place with great service, food and drinks, transportation to nearby places provided, with cool drivers that played fun music for us. A great time!!! Rooms were spacious and clean with great views.

On the way home from our stay my wife and I discussed how we would rate our experience. We decided that of ALL the Caribbean resorts we’d visited (many), Amanyara ranked FIRST in all categories: Beach Room Food Tennis courts Service We love tennis and the well-maintained HarTru courts, some of which were well protected from the breeze, were fabulous. The only inconvenience related to gratuities. Are we supposed to give a tip for every ride to our room, every gesture of service, every time someone brings us tennis balls? That’s work; not relaxation. I wish they either prohibited tipping or collected a percentage of all charges or something so we didn’t have to worry about it. Bottom line: Can’t wait to return.

We returned again to this stunningly and beautifully designed resort that is simply, paradise! Having suffered through several difficult personal situations, my wife and I needed an emergency mental recharge and, after considering some other wonderful resorts, I knew the ultimate Zen location would be back at Amanyara. We always stay in an Ocean Pavilion as they offer stunning views throughout the day of the ocean, sky, mind-blowing sunsets, and a star filled sky at night. Although this was our 4th visit to Amanyara, the beautiful architecture and property continued to stun and fill my photo app with pictures. The nighttime lighting of the structures is just as stunning. Added to this picturesque surrounding is a staff that provides as much attention, or as little, as one desires. With beaming, warm and friendly smiles they seek to make the impossible possible. We have always found the staff to be very interesting to talk to as they have had a variety of experiences and backgrounds. This trip involved a particular situation with us that the staff compassionately and quietly went to great extents to accommodate and we were so truly grateful for their kind assistance. As I mentioned to the staff upon departure, we have traveled and stayed at many fabulous resorts and hotels, including other Amans, around the world. Normally, we are happy at the end of the trip and ready for our departure onward. But every stay at Amanyara has been different as, although we have had a fabulous stay, we are truly sad to be leaving such a beautiful and Zen environment and pine for a few more days there!

Although this was not an ideal time to visit the Caribbean (hot and humid), my wife and I elected to visit this Aman for four nights for a brief getaway. Professionalism and attention to detail by the resort's staff were apparent from the point of arrival till our departure. Pick-up from the airport was timely and check-in was efficient, professional and genuinely warm in their greeting/welcome. As expected of the Aman chain, the grounds were beautifully landscaped and pristine - perhaps even gorgeous. Room was Aman-esque; the decor was very nice with many thoughtful amenities and a great view; I cannot think of anything that was lacking. We were assigned a villa that required an ~5 minute buggy ride to the main buildings. This was not an issue as a driver would appear within 2-3 minutes of our requesting a ride from the front desk. We enjoyed the many facilities offered at the resort; the spa was excellent, as was the service. My only negative comment, and this is a big one, was that the food was very much less than expected - when compared to other Amans we had visited. As the hotel is situated some distance from Providenciales, we elected to take the meal plan that provided 3 meals/day. While the selection of food was adequate, the quality was much less than experienced at other Amans in the region; the chef was very heavy with his/her deployment of salt to ALL the meals; some were non edible because of the excessive use of this condiment. We had mentioned this to the staff but this issue was not rectified - to the point that we subsequently settled on foods that did not require the addition of salt by the cook - viz, salads, fruits and pre-prepared foods. Staff throughout were polite, attentive and genuinely tried to make our stay pleasant - this was arguably the best redeeming aspect of our stay at this particular Aman. I would probably revisit but request for a room closer to the main buildings (unless we elect to take a villa with our extended family - with an assigned personal chef) and opt-out from the meal plan.