Savoy B&B

Excellent welcome. Alex staff members service was outstanding. Clean friendly. Comfortable bed. Nice views. Facilities for heating food and dinning area with sea views to eat in comfortable quiet clean environment. Will definitely return.

We stayed here for one night and we received the loveliest of welcomes! We were with our son, who has additional needs and the man on the desk was great with him and really made an effort to engage with him. He helped us upstairs with our luggage and was extremely helpful. We also had phone calls both before and after check-in to confirm everything was ok. We were really impressed with the overall customer service. The room itself was quite dated and in need of some repairs but it was spacious, clean and had its own bathroom with towels and toiletries. The beds were really comfortable and the television was great, helping to keep our son entertained!

We took a trip to Weston and booked at the Savoy. The owner was very helpful and accommodating throughout. We were meant to stay for 2 nights, but due to a personal matter had to stay an additional night, the owner could not do enough to make us feel welcome, and help us to feel comfortable! We were upgraded to a bigger room. The room has everything we needed, clean towels and bedding. Thanks again, and we will be going again!

OMG! Please beware! If there was a minus rating, I would have put that! Firstly, how can they call themselves a B&B when they don't provide breakfast? Check the mattress...no mattress protector & urine, plus other unknown stains all over it (Room 12) It was disgusting! The QR scan code for assistance didn't work and, as I was on my own, I didn't feel safe going back down to reception at 10.30pm. I slept on towels on top of the duvet in the end. People up & down and talking in the corridors all night. Loud music in one of the rooms until after 3am (I liked Adele and Whitney up until then!). Basin not cleaned properly. Went down to reception in the morning but no-one around. Left a message and it took 11 hours for someone to phone me back. :-(

My aunty very kindly booked a hotel stay this week for me and my teenage sons as I couldn't afford a holiday this summer so this night stay was it. She hadn't seen the reviews for the Savoy and this was one of the only available. I myself researched the hotel and saw the reviews were terrible... But I tried to focus on the very scarce positive reviews and thought it would be ok just for the one night and it couldn't surely be that awful. After a very long day travelling (me and both my lads are on the spectrum) we arrived at the Savoy and I went to check in. We were told there was no such booking though my aunty had booked 3 weeks prior and had email confirmation to prove that... There was definitely a language barrier with the man at reception... I really struggle in stressful situations due to my autism and the man just displayed no empathy. As I was on my phone with my aunty in floods of tears he started rarcously laughing for some bizarre reason as me and my sons were clearly in much distress... Eventually I passed the phone to the man and my aunty attempted to sort it out she then asked if there was a room for us available at first and at first he told her there was a family room available. Over hearing this we started to calm down slightly then in the next breath he refused to accept payment at all then said there wasn't a room after all... My aunty told me she felt there was something very strange going on and we needed to leave immediately.... We were in absolute blind panic thinking we had nowhere to stay for the night, my youngest son (14( was particularly distressed. My aunty did find us somewhere in the end and it worked out ok. But please people don't stay here.... I heard it was a migrant hotel and I think that's definitely correct. Very strange how they'd turn away paying customers. There were also a couple of people on the hotels sofas who looked homeless. My stepmum actually asked one lady if she was staying there she said no... Was all very bizarre. Don't even try with this place guys you will save yourself a world of trouble seriously.

This place is a complete mess! Beyond being dates, it has rubbish throughout and has an unpleasant smell. I would avoid! Room I am in has a TV but there is no outlet to plug it into. Shower has mold. Dirty mirrors and other items throughout. Hard to find anything positive to say about the place.