Clarion Hotel Aqua Lagoon Waterpark

Full of scams. Pictures look great but the place is trash and full of fees and not worth it. Better off at a hotel with a normal pool. Will never miss an opportunity to recommend somewhere else. Oooooooooooooooooooooooooooooioooooiiiiiii

Terrible experience and very disorganized!! We gave this place a chance despite the not great reviews I read. This hotel has so much potential.. it's in a location that has a lot of restaurants , movies , etc ...and the indoor water park is a fantastic idea for families ... However , the customer service at this hotel was terrible. We got to the hotel at 2:30 pm on sat and the lady at the reception desk would not let us check in .she said our room wasn't ready (we did not believe that as ot wasn't even busy ) We left and drove around and came back at 3:15. The line was so long ...they allow non hotel guests to use the indoor water park so after 20 minutes they finally split the line so half of the line went to the other person working the desk to just buy water passes .. we waited in line two hours to check in ! In addition, it costs extra to use the water park which is crazy bc the night was $178 ! For that price , the water park should have been included!! Its $10 per person if you are staying at the hotel for 3 hours of the indoor water park and $20 a person if not .... By the time we got to check in, we only had an hour at the water park ..the hours are 12-3 and 4-7 at the indoor water park ....check in is at 3 and check out was 11 so no time in the morning to enjoy the water park either ...my husband argued with the guy at the desk to give us water park passes at no charge seeing as though it took 2 hours to check in ... He ended up charging us only $10 for three passes but after all that ...they should have been included! All due to slow service..and no apologies by either desk staff for having us wait two hours ! Lots of people waiting 2 hours as well ... They also had a violent movie playing on the TV in the lobby despite it being school vacation week ...and many , many kids in the lobby area waiting 2 hours to check in ...not an appropriate movie at all for kids to see.. The water park was decent .however , it was extremely packed and kids were running everywhere..there were 2 lifeguards and neither were asking the kids to stop running..in addition, tons of kids in the pool jumping near each other and it was not safe ... No life Guard said anything...the pool water temperature was fine but the splash pad water was freezing cold ..one family we saw asked for their money book bc the water was so cold .... The beds and the room was decent but our 6 year old son was playing with his toys on the floor and found a bottle of coconut oil on the floor under the bed so that led us to believe they don't clean under the beds ...we had no hot water in the morning when we went to take showers..my husband called the front desk and the staff said "many people are having this problem. I'll call you back." She never called back .. at 930 sun morning, we went to check out the "continental breakfast" .. no staff members were at the desk and all the breakfast items were behind the desk . .three people were waiting at the desk yelling hello to see if t