Hotel in zona Optik LUMINAIRE @ Ruko Crystal Residence, West Pakulonan

Parti di camere d'albergo in corso di rinnovamento. Circa 8 di mattina, il suono dei lavoratori che colpiscono il pavimento sopra può essere sentito molto chiaramente, non troppo bene per il momento.

Ampio locale completo di divano, cucinino, bagno. La variazione della colazione non è così numerosa, ma ha un sapore molto buono. Protocollo Covid19 implementato. Dispone di piscina e palestra, ma è necessario fare la fila a causa del limite massimo di persone per entrare in piscina durante la pandemia. Nel complesso ok, anche il prezzo è buono, consigliato per soggiorni in famiglia/gruppo.

L'immagine caricata contro effettiva differiva e pochi anzi trovati durante il soggiorno. In caso contrario, era un soggiorno ok

The venue where I held my wedding reception on July 15, 2023. It all started with one of the hotel staff named Anastasia who helped very well until we finally decided to hold the event here. From the initial process to the D-day, everything went very well. Family + friends + relatives who come are also very comfortable staying here. everyone is very happy because the staff here are very friendly, the food is delicious, the place is very clean, and the facilities are also very complete + access is very close to the AEON mall and close to the toll road.

per la prima volta in questo hotel con i bambini e per la prima volta il ricevitore ci ha salutati gentilmente, poi, quando siamo entrati nella nostra stanza, ci è stato detto di cercare tre buoni, wow, finalmente abbiamo trovato questi buoni e i bambini hanno ricevuto regali dal giallo hotel, grazie, mio figlio è molto felice

The hotel is strategically located close to plenty dining options.

i feel good, awesome and happy, the amenities of hotel is so good, and it’s also beat hotel i stayed. the location and the bus also so easy to fine

The lobby is not located in the ground floor and unfortunately none of the staff informed us until we got confused and asked but the concierge staff were friendly and helpful though. Receptionist helped us to check-in and offered to join the JHL membership so I did (need to download the app which quite troublesome). Anyway I joined the member and the receptionist gave a voucher for free welcome drinks that we can use in the restaurant. The voucher only valid for 1 day so after rest for a while, we decided to go to the restaurant to use the voucher. We went to the restaurant in G floor I guess I can't remember (around 4-5 PM) and the staff told us that the restaurant already closed since they need to prepare for breakfast(?) and advised us to go to first floor to use the voucher and again the staff didn't even let us which first floor and how to get there. So we went up to the lobby / receptionist counter to check and the receptionist doesn't even know where we can use the voucher and instead, she asked me back which first floor was the staff referring to. In the end the staff called the restaurant to confirmed and guided us on how to go to first floor. When we arrived in the restaurant at the first floor, the staff told us the we can't use the voucher, the voucher can only be use on the restaurant in G floor and the first floor's restaurant is only for dinner. I don't mind if the voucher can't be use after specific time but the receptionist mentioned it will be valid for the whole day with no specific time. After went back and forth between restaurant and reception, we have no intention to use the voucher anymore, so we went to the receptionist and gave the voucher back. The manager - Ms. Jessica was very friendly and listen to our story. The F&B staff were not friendly and there was no communication at all between F&B and Front office. The room was okay but they didn't really checked the room, the phone was not even charged and we can't use it, I have to go to the other room to call the receptionist.

Makanannya enak walaupun kurang banyak pilihan. Tapi overall nyaman dan tenang hotelnya. Bersih juga. Tapi sendal hotelnya sendal jepit. Agak ragu mau di pake. Usul pakai sendal hotel seperti hotel lainnya aja ya. Makasi.

My second times stay here. Love with the staff they are so friendly. I love when breakfast one of the staff made a special fresh juice and the taste is very good. And the best is when you have early flight you can ask for breakfast to be packed so you still have your breakfast. Thank you to all the staff for the hospitality and keep going to be better.