Holiday Inn Express & Suites West Monroe

This hotel needs some serious help. The rooms and entire hotel are in desperate need of renovations. The room we had a king bed, which was fine, but they charged us over $200.00 for it, so I feel we were ripped off, given the poor quality of the room. The bathtub drain cover was missing, leaving the nasty looking drain exposed. They had put a piece of granite trim at the threshold of the bathroom door and it is not flush with the floor so I ended up tripping on it and hurting my toe. The night before we stayed here, we stayed in another Holiday Inn Express in TX that was SUPER nice, we'll maintained, and cost about $50 less. I love Holiday Inn Express & Suites hotels and have never been let down until now. There are other places to stay in this vicinity. I would go there instead of staying here. It was just kind of nasty.

The hotel deserves more than five stars. We knew an ice storm was coming during our trip to Arizona, so we changed our reservation to get a few hours farther down the road planning to only have a 5 hour drive the next day and, even if slow, we could get to our next hotel. Got to West Monroe late and exhausted, that was when we first hit gold. Jala checked us in; I told her I was handicapped plus still recovering from a knee replacement and would appreciate a floor as low as possible. She went out of her way to get me a first floor room not very far down the hallway. Her personality and service were wonderful. The ice storm hit much worse than we expected. It did not look so bad the next morning, but when I stepped out to check, it only took one touch to realize it was black ice. We debated, had no reservations for that night, went in to talk to manager. She told me not to worry; they would take care of us. By the time we got back to our room, the parking lot was white, mainly ice not snow. We sat in the breakfast room for a while and I was impressed with how the manager worked for her guests and staff. I expressed concern to one lady I knew was ending her shift, and she said she would be OK; the staff had rooms because it was so dangerous to try to go home. One lady was especially nice, when I complimented her to the manager, and mentioned how helpful Jala had been, she said the lady was Jala’s mother..not surprised. The service, care, information (they told us alternate routes for when we did leave the next day) continued. It’s not just that the rooms were clean, the food was good, service was prompt; I expect that, but everything they did in addition! This hotel needs to recognized, both the staff and the manager; we were so impressed. I wish I could do more than write a review.

This is an older hotel supposedly being renovated. The room we were in seriously needed some updates. The water in the tub would not turn off completely ( such a waste of water) and the entire tub needs to be replaced. We got a suite so we could watch tv from the couch instead of bed but no tv in that area. Furniture needs to be replaced or at least cleaned. I have already spoken to a clerk and manager about an issue with the bed that I hope is being taken care of. The breakfast was great and the lady working in there is the best I have ever seen!

Outstanding service by the staff. Hotel is clean and “modern” in appearance. There is a popcorn machine near the front desk that has hot and fresh popcorn available and I was offered bottled water. As much as I love complimentary cookies offered at some hotels, lets face it, the popcorn is more healthy! There are plenty of restaurants, both local and chain, within 1/2 mile of the hotel. The hotel is located near the interstate so, if that type noise bothers you, you should ask for a room that ends in 1, 2, 3, or 4….those are on the south end of the hotel.

I had a 4 day stay at this property. The lady at the front desk, KC, was very nice and knowledgeable. She went above and beyond for me. This was my second time staying here. When I go back I will be staying here again. Great people.

I always read reviews before booking a hotel reservation. This hotel is great. All staff were friendly, especially Dawn when we checked in. The room was what we expected. We had a small dog with us so having a room on the first floor and close to the exit was great! There was even a walking trail right by the hotel. Great place to walk after driving in a car all day. The breakfast was very good with lots to choose from. Would highly recommend this hotel and if ever in the area again, will definitely stay there. Lots of restaurants near by.

We travel frequently & are diamond elite members. There was no upgrade & no snacks with the room. The elevator was out. We were put in the worse room in the place. A handicap room direct across from stairway. There was no sleeping due to the constant noise of the stairway door slamming. The sink had toothpaste & hair in it from the last guests. The apples left out for breakfast were old & shriveled up. Won’t be back here.

Very nice hotel! We had a king size room on the 3rd floor. The room was clean, linens were fully stocked. The bed was so comfortable. The hotel was very quiet. Side note.... We were here for the College Cajun Collison baseball tournament, there were at least 3 teams staying here. The only time we knew they were there was riding the elevator with them. We had an awesome experience. Would definitely stay here again!

Great stay at a clean hotel . We were in town a few days for a baseball tournament and this place was in a great location . It's near several food places and shopping centers . Staff was very friendly and accommodating as far as a late check out . Only con was the brownish water but that is kind of a thing in West Monroe...this wasn't the first hotel we've seen it at in this area