Menjaga Bay

So disappointed—this was by far the worst experience, and the issues started from check-in to checkout. First, the service is abysmal. The only way to communicate with the staff is via WhatsApp, which is incredibly inconvenient. There’s no in-person responsiveness when you need help quickly. The biggest problem? On the day I checked into my overwater bungalow, the air conditioning broke down. It was so hot inside that I had to go to the hotel’s spa just to cool off for a while. But when I returned, the bungalow was even hotter than the outdoors! I asked the staff for a solution repeatedly, but their only response was “just wait.” It wasn’t until I went to the front desk in person that 8pm that they finally told me the AC couldn’t be fixed—no apology, no offer of a different room, nothing. The “compensation” they offered the next day (after I kept complaining) was a laughable 10% discount on restaurant bills at the hotel. This is completely trivial compared to the discomfort I endured, wasting time chasing solutions, and ruining my trip mood. I refused this insincere gesture immediately. To make it worse, no one from the hotel even tried to contact me to apologize before I checked out on the third day. They showed zero respect for their guests’ experience. For anyone considering the overwater bungalows: only a handful have good views—most are underwhelming. Also, this hotel is only suitable for a 2-night stay max. You can’t go off the island, and the free shuttle boat times are totally unfriendly. If you need a shuttle outside those times, the extra cost is high. Save your money and go elsewhere. This hotel doesn’t care about guest comfort or satisfaction at all.

Welcoming crew. Resort mountain view is spectacular. Took a buggy to the room. Service is excellent. Room is comfortable. Need to take boat out for snorkeling. The waters around the resort is not too good.

Excellent resort. A must stay when visiting labuan bajo