Hotel in zona Harzmuseum, Wernigerode

Excellent hotel ideally located on the central market square, of which we had great views from our spacious junior suite (it can be a bit noisy when they are setting things up outside early morning). Breakfasts are fabulous, with a particularly good selection of mueslis and cheeses, and a large slab of creamy butter tabled each morning. Coffee arrives instantly at your table, and service is speedy and efficient. We dined twice in the hotel's restaurant in the evening, and found it to be high quality, with interesting local produce (pott-suss was really tasty) and, slightly surprisingly, very good German red wine. Barman Andy was one of the best we've encountered - fast, lively and friendly, with a good menory for previous choices, and the ability to produce great cocktails, whether on the menu or not. Most of the staff spoke good English, which took the stress away from relying on my schoolboy German. Only criticism is that we'd have appreciated a bit of help getting our luggage to our room , as it was a long way from reception and involved corridor steps (though there is a lift fortunately). Wernigerode is a good base for the Harz region: we managed to ascend der Brocken (one of us actually walking!), rode the Brockenbahn and the Bimmelbahn, and took a trouble-free bus ride to Quedlinburg, a World Heritage site which is well worth a visit.

I first visited Wernigerode not long after the East German border opened up in the 90s, and promised myself a stay at the Weisse Hirsch when I came back as it had such a good rating and looked beautiful. I walked here from the train station and entered the front door from the market square (like the featured photo), expecting to see the reception desk. It's gone. There is a storage space there for the outdoor seating instead. I found that the reception desk is now at the back of the hotel off a small side street, which is strange. The reception staff were friendly at first but when they realized I was not German, their attitude changed completely. I speak pretty good German and have stayed all over the country many times, but they pretended to struggle to understand me. They bought out a girl who said she spoke English but she was only at Kindergarten level. It was hot weather and I asked if they had a cooling fan I could use in my room, and she thought I wanted to put football fans in my room......oh dear. I had to draw a picture to make her understand. And they didn't have any fans. Good old German small town discrimination is alive and well here. They gave me a visitors book of discount coupons to use, which the tourist office in the Rathaus confirmed later should be free. The front desk staff charged me 4 Euros for them, even when I said I was there to see friends, not be a tourist. I reported this to the tourist office. The room I booked was clean, nice and large. It had weird features - the first switch by the door is usually for the lights but here it was a master power switch that shut everything off. The lights were elsewhere. There was a speaker in the ceiling of the bathroom that made a loud buzzing sound every 180 seconds at night that nobody could fix. The built in closets had very bright automatic lights on the outside which serve no purpose, and they would come on at random which made it feel like I was sleeping in a disco. Out in the corridors with no external windows they have motion detected lights to save energy, but they only work some of the time so the corridors were a bit of a challenge if the lights weren't working. They also smelled bad. Breakfast the next day was very good and the serving staff were very friendly and helpful. At least they still have a first class restaurant here. Back at the front desk I asked them for help making a telephone call from my room - was there a prefix to dial first? - to my friends in the town to let them know I had arrived. ”We can't help with that. You must do it yourself” they said. Oh well, at least the location is terrific and I was able to get around to see the lovely old town and find good places to eat in the same street. When I checked out, the front desk staff remained stiff and unhelpful. They checked out a German couple at the same time, and were asking them if they needed onward directions and other things, then a warm goodbye. They didn't even say goodbye to me. Ausl

We stayed here as part of a group. The hotel was very busy with both regional and international companies. We were amazed by the size of the dining room which was expanded nightly via adjoining room partitions to accommodate the masses. Our room was large and comfy with a built-in luggage rack and plenty closet space. What is certainly weird, and maybe this is a German thing, but my husband loved the instant cappuccino packs provided in the room, but these were never refilled. In fact, our mugs were left dirty and we had to wash them ourselves. No milk or creamer are provided, so you've got to take a little jug from the restaurant. No coffee or tea supplies were refilled during our time. Others in our group had the same experience. The front office service was hit or miss and generally I found them more engrossed in their tasks like balancing their floats than to attend to customers'. A front office agent should be forward facing I feel at all times, as otherwise you're looking at the staff from the side and trying to get their attention. The buffet was quite good as we enjoyed breakfasts and lunches daily. I wish the fish was done in different styles but I liked the variety nightly for dinner and lots of vegetable options. The dessert could have been was more innovative than mousse, mousse and mousse in different flavours with icecream. Some bread pudding, proper cake, a trifle or creme caramel, meringue, etc. would have been welcomed, especially by the international guests. I mean even German desserts like Apple strudel, Lebkuchen, Plum cake or other regional sweet would have been nice. Location is halfway between the railway station and the center of town and the little red land train to the castle starts & stops just behind the hotel so this is very ideal. We enjoyed the bar in the evenings. The bartender Salvatore was a delightful character; friendly and efficient despite not speaking a word of English. We would definitely stay here on a future trip.

Im Rahmen des Mustang Events in Hasselfelde haben wir noch einen Tag im schönen Wernigerode drangehängt. Das Hotel im Stil einer alten Villa hat uns sehr angesprochen und positiv überrascht. Das ganze Ambiente ist herrschaftlich und sehr stilvoll. Das Zimmer ist ausreichend groß, sehr sauber und das Bad mit Dusche ebenfalls sehr ordentlich. Personal sehr freundlich und hilfsbereit. WLAN funktioniert ebenfalls. Das eine Spa-Nutzung im Partnerhotel angeboten wird ist ebenfalls sehr zu begrüßen und bei einem mehrtägigen Aufenthalt sicher gut zu nutzen. Fußweg ins Zentrum ist ebenfalls nicht zu weit. Parkplätze sind ausreichend vorhanden. Das Frühstück war sehr gut und es wurde immer nachgelegt, so das man bis zum Schluss in Ruhe frühstücken konnte. Endlich gäbe s auch wieder mal Filterkaffee und nicht die Espressobrühe aus den Automaten. Das ist sehr zu begrüßen. Es hat uns sehr gut gefallen und wir können das Hotel nur empfehlen und kommen sicher noch mal wieder.

Zimmer sind in Ordnung, alles einmal neu renoviert, soweit so gut. Wir hatten 2 Zimmer mit jeweils 2 Einzelbetten bestellt, bekommen haben wir jeweils ein 1,60 breites Doppelbett! ....wenn man mit Freunden unterwegs ist, naja. Frühstück ist leider den Namen nicht wert, wenn man schon 2 Zeiten einrichtet sollte man schon sicherstellen, dass noch etwas verfügbar ist. ”Service” wird wohl von Studenten durchgeführt, in der Realität muss man sich um alles selber kümmern. Ein Restaurant in diesem Sinne gibt es nicht, wenn man etwas Essen will muss man nach Wernigerode in 3 km Entfernung. Unter Wellness Angebote hatten wir uns auch etwas anders vorgestellt.

Il piccolo hotel ci ha sorpreso piacevolmente. Avevamo la camera più piccola (torretta). Molto pulito! Era un cuoco d'acqua, tè e due bottiglie d'acqua erano pronti. La colazione era molto opulente. Il personale è molto amichevole e accogliente. L'unica piccola goccia di dolore è stato un letto che ha fatto abbastanza rumore. Ci piacerebbe prenotare qui sempre, perché il rapporto prezzo-benefici è stato in ogni caso adeguato.