Welwyn Garden City

This is my favourite business hotel as well as leisure hotel when visiting family, and it never disappoints. A good night's sleep, comfortable standardised rooms so you always know what you're going to get, excellent business wif-fi and a great English breakfast or continental, whichever you prefer. This morning's breakfast was cooked and presented by Prisca, a warm welcoming woman with a gorgeous smile. The perfect way to start your day!

Excellent bar staff. Well organised after we sent a pre order for 12 children. Food was nice and no complaints! Rooms were clean and tidy. Good location easy to access from A 1 en route to London. New look restaurant looks good. Thank you Vicki and Pat! 👍

Damaged room. Cheap facilities. Low quality food and exceptionally poor customer service. Can't emphasize enough how bad the food and service were. There was damage to the overflow in the bath that had obviously been present for a long time. The breakfast was served late with awful cheap ingredients and a lack of fruit options or condiments. The staff had no interest in customer experience. Avoid stay here at all costs. I'll never use another Premier Inn after this visit.

The room was a bit dirty but it was only one night so not the end of the world but the food was very good and the staff were lovely. Prisca the cook was lovely. THEY HAD FROZEN FRUIT which was awesome. Stayed many times and it’s a good place to stay when in welwyn

This review refers to the Breakfast service at Premier Inn , Welwyn Garden City . I actually live in the City a few minutes walk away . I joined my Family for Breakfast who were staying a couple of nights I would like to say the Chef Prisca looked after us very well . She was very friendly and catered to our needs.. nothing was too much trouble.. would definitely return Prisca is a great asset to your company Kind Regards Dave

Arrived late on Feb 14th to discover a booking mix up. After much mucking about, my wife and I were assigned a family room (which is fine) but the receptionist, frustrated by the system and telling us he had done a double shift, concluded that he might later need to ‘turf us out’ if a family turned up needing it. You are joking right !!!. The room was tatty. Ripped carpet, damaged toilet door, unpainted bathroom skirting board, no battery cover on the thermostat, that kind of thing. Beds were made but not to a professional standard (they were not tight) and there was a faint bad smell from the bedding, I expect someone had smoked next to it before it was laundered. I could hear snoring from the rooms at either side and was cold, I turned the thermostat to its highest level which had some effect but it was still cold. Next morning in reception, I noticed a hot water bottle on the floor, perhaps I should have requested one. Despite a non-refundable booking, we couldn’t face a second night so cancelled our Sunday plans and did the 4 hour drive home, setting of at about 7.30 pm. The receptionist (this one was nice) cancelled and refunded the next mornings breakfast as that was all she could do. Then to top it off, we saw a rat just outside the front door. Having stayed in many excellent premier inns and trusting the brand, assuming that the group would be interested, we completed their online feedback forms. As only the Saturday night booking was in our name and not the Friday, they simply replied that they would not follow up our ‘complaint’ and expressed no significant interest the feedback. Which surprised me. Computer says no. Do not stay here, it is frankly horrible.