The Swan Hotel, Wells, Somerset

早餐非常棒，15鎊超值

The worst hotel room we have ever stayed in and for a price of £190. Firstly the staff were all very nice, but.... We arrived at around 3.30pm on a Saturday for one night. We were told on arrival that we could only have breakfast at 7 to 7.30 Sunday morning or after 10am because the big group had fully booked all other times. Brcause we said we couldn't do those times the duty manager did offer us a saussge or bacon sandwich delivered to our room, which we had. Our room was room 8. Room 8 was up two flights of stairs, it was like a crows nest with windows on three walls, there was a queen bed, in front of the bed was a lovely bath tub, which looked great but was totally inpractical as there was no other shower, just ensuite toilet and wash basin. There was a very narrow bench seat running under the main window, no other seating, not one chair or desk. When night fell the room was cold with so many windows. The bed was far too firm and I woke with a terrible back the next morning, my wife a day after now having back pains. On checking out at 9am the big group were boarding their coach and the breakfast restaurant had two tables in use the rest was empty. I think the charge over twenty quid for breakfast, I hope somebody had a good fill on ours! We were visiting my mother who lives in a retirement home nearby, our daughter and her partner stayed down the road for half the price and had an excellent room plus a nice breakfast. We will never stay there again, awful place!

Started off great on the first visit, but all we wanted was beer and wine. Second visit 2 hours later, we ventured into cocktail land, big mistake!! Nothing like they looked on the advertised photograph, one not even the one we asked for, cubed ice instead of shaved, not in the crystal glass shown, and the topping of squashies not even there. Manager came to ask what was wrong, then came up with poor excuses, “we run out of squashies because the staff keep eating them, can’t stop them”, “servers were new and we all start somewhere don’t we?”. Plus adjacent tables were never cleared from an afternoon tea, for around 2 hours. We have been to many Coaching Inn properties, come on Swan and get your act together. But I won’t be back

This is a review for the restaurant only as we didn’t stay in the hotel. We had a fantastic experience at The Swan Hotel and thoroughly enjoyed dining in their restaurant. Staff were super attentive, regularly coming over to check that our food was ok and that we had enough drinks etc. The food we had was delicious too! We can’t wait to go back again!

I'm a local who has been coming to the Swan for many years for drinks but obviously had never stayed. However I needed somewhere to stay during some home renovations but that I could also work in the room too. I was a little apprehensive after the old owner had sold it to the Coaching Inn group and there were some teething issues after the transition. I'm happy to say it was an excellent 4 nights, the room exceeded my expectations and the staff were excellent, managing house keeping around my work hours. The only issues for me were very soft pillows, would prefer a firmer option, and the eternal issues of staffing the bar when it gets busy. Wells is a great little city, and The Swan is a fab place to explore from.

Lovely hotel in the centre of Wells. Our room was well appointed and had everything you could wish for. The restaurant served and excellent meal and the service was faultless. An excellent breakfast. Unfortunately we only stayed one night but we will definitely be back.