The Swan Hotel, Wells, Somerset

早餐非常棒，15鎊超值

The worst hotel room we have ever stayed in and for a price of £190. Firstly the staff were all very nice, but.... We arrived at around 3.30pm on a Saturday for one night. We were told on arrival that we could only have breakfast at 7 to 7.30 Sunday morning or after 10am because the big group had fully booked all other times. Brcause we said we couldn't do those times the duty manager did offer us a saussge or bacon sandwich delivered to our room, which we had. Our room was room 8. Room 8 was up two flights of stairs, it was like a crows nest with windows on three walls, there was a queen bed, in front of the bed was a lovely bath tub, which looked great but was totally inpractical as there was no other shower, just ensuite toilet and wash basin. There was a very narrow bench seat running under the main window, no other seating, not one chair or desk. When night fell the room was cold with so many windows. The bed was far too firm and I woke with a terrible back the next morning, my wife a day after now having back pains. On checking out at 9am the big group were boarding their coach and the breakfast restaurant had two tables in use the rest was empty. I think the charge over twenty quid for breakfast, I hope somebody had a good fill on ours! We were visiting my mother who lives in a retirement home nearby, our daughter and her partner stayed down the road for half the price and had an excellent room plus a nice breakfast. We will never stay there again, awful place!

Started off great on the first visit, but all we wanted was beer and wine. Second visit 2 hours later, we ventured into cocktail land, big mistake!! Nothing like they looked on the advertised photograph, one not even the one we asked for, cubed ice instead of shaved, not in the crystal glass shown, and the topping of squashies not even there. Manager came to ask what was wrong, then came up with poor excuses, “we run out of squashies because the staff keep eating them, can’t stop them”, “servers were new and we all start somewhere don’t we?”. Plus adjacent tables were never cleared from an afternoon tea, for around 2 hours. We have been to many Coaching Inn properties, come on Swan and get your act together. But I won’t be back

This is a review for the restaurant only as we didn’t stay in the hotel. We had a fantastic experience at The Swan Hotel and thoroughly enjoyed dining in their restaurant. Staff were super attentive, regularly coming over to check that our food was ok and that we had enough drinks etc. The food we had was delicious too! We can’t wait to go back again!

We visited the Swan yesterday for the first time, and we decided to try the Sunday lunch. The restaurant was really nice and the food was lovely, excellent quality and price, if we lived local we would visit every week. Callum was really friendly and helpful and the rest of the staff were all excellent. If we visit Wells in the future, we would definitely book a room here,

We chose The Swan because of the central location, its reputation and its history: we were not disappointed. In our experience, the staff were all friendly and wanting to help. Particular mention of Martin, the General Manager, who we chanced to meet in the car park when he offered to help us with our luggage. Of all the hotels we have stayed in, The Swan offered the best genuine choice of gluten-free meals in the evening. This was true for starters, mains and deserts. Breakfast was a little more problematic but at least the GF bread didn't have the dreaded "grey ring" inside the crust from lengthy storage in the freezer and after a couple of days, the chef made up some porridge. The "room" we stayed in astonished us. It consisted of an enormous bath and shower room, a separate WC, a large lounge and an exceedingly large bedroom with a walk-in wardrobe. Perhaps more than anything else, it had a full view of the west facade of the cathedral across the green. Technically, it was Room 26, but Hyacinth Bucket would have used (probably often and loudly) the correct nomenclature of the Cathedral Suite. Should you make a wise choice and stay here, please note the warning about the limited number of spaces available in the car park. Access to the parking area is tricky but perfectly doable. We stayed four nights and managed to park on site each time.