Fairfield Inn & Suites Weirton

In January I rented 2 rooms for this past weekend off of trip.com as a nonrefundable booking so I paid for rooms at time of booking and money was immediately charged to my account. Got to hotel for check in, Sherri(sorry if spelling wrong) asked if I wanted to use card on file and I explained I already paid. She said it was a hold for Incidentals so I said ok. She said the computer wouldn't let her use that credit card so I scanned a different one. I then checked my credit card app to see how much hold for incidentals was and it showed being charged for both rooms for a higher price than what I paid. I asked her about it and she said the second room was unable to charge the original card so it charged to that credit card. I first explained it was all pre paid and showed her where it came out of my account in January and on top of that it also didn't make sense that the hotel amount was higher than what I booked at on trip.com which I also pulled up and showed her. She said that my my fault for "using a 3rd party" because they cannot guarantee rates booked through them. She said I would have to contact them and I asked if she was saying trip.com was a scam and she said it was possible (even though trip.com is a well known booking site and I've never had a issue before). I explained I only thought the hold was for incidentals as she mentioned and was not expecting almost $300 more to be charged and she said there was nothing that could be done as her manager was not in until Monday and the assistant manager had recently quit and they were not allowed to contact their manager on her days off for any reason. I asked multiple times for her to contact her manager since this was a signifant problem as I had not expected a extra charge for the weekend and because I was from out of state it concerned me no one in charge would be available for another 3 days and by then I woukd be gone. She continued saying she was absolutely not allowed to contact her supervisor under any circumstances. Another coworker with her agreed with her. I will say neither employee was rude, but it is ridiculous there is no one they could call to get help. They said corporate would not be able to be of assistance then either and only thier manager who was not available until Monday and they were not allowed to contact on her days off. Other than that (and the fridge not getting cold until the last day).... the hotel,pool, and breakfast were all very nice. Show less

I stayed here while dropping my student off at college. The location was great, right by a WalMart with easy access to the freeway. There are a few restaurants within walking distance and parking was not a problem. My room was clean and the bed was comfortable. The hotel was undergoing a remodel, they were working on the breakfast room during my visit, but disruption was to a minimum. Breakfast was standard hot hotel fare, coffee was good and available all day. Staff was all very nice and price was right. No complaints, I would definitely stay here again.

We enjoyed our stay at this hotel. Courtney the receptionist checked us in and gave us a nice upgrade to a suite as we are gold elite members. Very clean and pet friendly. Courtney also gave us some great snacks. Bed was comfortable and the room was spacious. We would stay again. Pet fee was only $35 a night.

Staff are very friendly and made the checking in and out. very smooth. The room was clean, bed comfortable and bathroom clean. The breakfast had hot and cold items. Plenty of parking and easy access to the highway. There are restaurants within walking distance. I would stay here again.

In January I rented 2 rooms for this past weekend off of trip.com as a nonrefundable booking so I paid for rooms at time of booking and money was immediately charged to my account. Got to hotel for check in, Sherri(sorry if spelling wrong) asked if I wanted to use card on file and I explained I already paid. She said it was a hold for Incidentals so I said ok. She said the computer wouldn't let her use that credit card so I scanned a different one. I then checked my credit card app to see how much hold for incidentals was and it showed being charged for both rooms for a higher price than what I paid. I asked her about it and she said the second room was unable to charge the original card so it charged to that credit card. I first explained it was all pre paid and showed her where it came out of my account in January and on top of that it also didn't make sense that the hotel amount was higher than what I booked at on trip.com which I also pulled up and showed her. She said that my my fault for "using a 3rd party" because they cannot guarantee rates booked through them. She said I would have to contact them and I asked if she was saying trip.com was a scam and she said it was possible (even though trip.com is a well known booking site and I've never had a issue before). I explained I only thought the hold was for incidentals as she mentioned and was not expecting almost $300 more to be charged and she said there was nothing that could be done as her manager was not in until Monday and the assistant manager had recently quit and they were not allowed to contact their manager on her days off for any reason. I asked multiple times for her to contact her manager since this was a signifant problem as I had not expected a extra charge for the weekend and because I was from out of state it concerned me no one in charge would be available for another 3 days and by then I woukd be gone. She continued saying she was absolutely not allowed to contact her supervisor under any circumstances. Another coworker with her agreed with her. I will say neither employee was rude, but it is ridiculous there is no one they could call to get help. They said corporate would not be able to be of assistance then either and only thier manager who was not available until Monday and they were not allowed to contact on her days off. Other than that (and the fridge not getting cold until the last day).... the hotel,pool, and breakfast were all very nice.

The hotel was clean and everything went well until I left my watch sitting on the nightstand, realized it 30 minutes after checking out and it miraculously wasn’t there. The management is unwilling to accept responsibility that their own employee is the single point of failure here. I won’t be back and I’ll be pursuing other avenues.

Wi-fi not working but same price for room, OF COURSE. Bath is small with inadequate room for two to lay out razor, toothpaste, etc. Probably clean enough but the room and furniture show wear. Walls a bit thin, too. I guess it’s a typical Fairfield. My last experience at another Fairfield told me to stay elsewhere, but I thought this one might be new. Guess not.