Maximilian Hotel & Apartments Weil am Rhein / Basel

The hotel is basic and dated but clean. Staff messed up the room bookings and overcharged one of our party for an additional person in the room mistakenly, and then was quite rude and defensive when we pointed out the mistake. The problem was resolved the next morning, but the attitude of the night staff supervisor (Danni?) was, frankly, disgusting and disrespectful. I would never stay here again. The rooms were also uncomfortably warm, only 1 pillow per person, but breakfast was nice (if expensive for the selection on offer)

Not a good experience. Felt like my belongings were not safe, my purse was handed in by house keeping with €150 cash taken from it. Reception were not helpful very passive I felt. Suspicious of this. At breakfast we were rushed by staff also. Not good, will not be returning.

Location and parking are convoluted and difficult to navigate with baggage. It is located on the 6th floor of a busy shopping complex, with no passenger/ baggage drop off at street level and no access from parking level. The room was large and well appointed, but the open shower floor was slippery when wet. After several days of great rooms at a lower price ( while touring in Germany) we were underwhelmed.

It was terrible actually. The room was super hot and we considered moving to another hotel in the middle of the night. It was because our little kids fell asleep finally (but woke up a couple of times bc of the heat) that made us decide to leave it as it was. No airco does not mean that you can leave your guests like this, with some cheap ass ventilators. This is not even close to bare minimum requirements. For elderly and little children it’s dangerous. Guys, we are in Europe and it’s 2023. And yes we gave the feedback on the spot several times and the solution offered: We received the key from another room to try but it was the same. In the morning the shift manager told us that this is Germany in the summer without airco. Very below standard. Oh yes, we received free breakfast as compensation. - also in the bathroom the sink only had very hot water. To brush your teeth or wash hands you needed to use the shower. - when flushing the toilet you get a shower for free - window opens in a dangerous way with having little children with you and being on the 6th floor. Strange. Super weird and exhausting experience and even for 1 night, please scroll further and look for an alternative hotel. Sorry for the operational staff as they don’t have the power to influence or control any of this. But please improve your sh*t or shut this circus down.

Location very unconfortable: the reception is at the 5th floor (!) and is serving one hotel splitted in two (one part is a 4*, while the Maximilian is a 3*). Rooms are quite large but less then basic: cheap fornitures, unconfortable bath with a plastic tent, no A/C, lamps not working properly. The only positive point is that you can use for free the undergrownd parking belonging to a supermarket.

Einfaches Hotel, gehört zum Best Western. Die Rezeption für beide Hotels befindet sich im 6. OG des Rheincenters, ebenso das Best Western. Das Hotel Maximilian ist dann im 5. OG untergebracht. Wir mussten sehr lange beim Einchecken warten, obwohl es 3 Schalter gab und nur 2 Personen vor uns waren. Diese hatten extrem viele Sonderwünsche und die Mitarbeiter gingen zwischendurch noch laufend ans Telefon. Der 3. Mitarbeiter starrte intensiv auf seinen Monitor und tat so als ob er die sich aufbauende Warteschlange nicht bemerkte. Unser Zimmer war sehr einfach aber sauber, kleine Küchenzeile im Zimmer und der Ausblick geht auf das Dach vom Rheincenter. War aber ok für eine Nacht. Wir waren eine Nacht da, weil wir am nächsten Morgen einen sehr frühen Flug vom Basler Flughafen hatten. Umsonst Parken kann man im 6. OG des Parkhauses, muss dann allerdings mit dem Aufzug runter und dann den Hoteleingang finden. Da geht es wieder hoch in den 6. Flur. Das Best Western ist ausgeschildert, das Hotel Maximilian nicht, muss man wissen, dass es dieselbe Rezeption hat. Der Aufzug zur Rezeption ist unendlich langsam. Die Einfahrt ins Parkhaus ist auch nicht ganz einfach zu finden, je nachdem aus welcher Richtung man kommt. Vom Restaurant hat man von der Terrasse einen schönen Blick, Preise sind sehr gehoben. Frühstück hatten wir nicht.