Four Points by Sheraton York

This was one of the worst experiences ever. My family and I traveled to PA to see the Noah show at Sight and Sound theatre. I researched this hotel and booked the two queen wheelchair accessible room that was available on the website and also requested a roll away bed because my mother in law has mobility issues and can’t climb into high beds. I called the hotel the same day of booking AND paying for my room to confirm that a roll away bed would be available. We arrived at 7:30 pm after a long day of traveling and events only to be told that the room actually only had one king bed and that all of the roll away beds were given away and that there was nothing they could do, even thought they did see the note from the employee I had spoken to days earlier for the roll away bed. The manager tooo us around to several rooms in an attempt to accommodate us, but none of the rooms were suitable for our family and for wheelchair accessibility. He did offer to put a mattress on the floor as a consolation for all the roll away beds being occupied. I was also charged an incidental fee that I was assured wasn’t charged to my card, but that I discovered was actually charged to my card and now I have to call this god forsaken place back in an attempt to retrieve my funds. I had to spend my evenings calling around trying to find an alternative. I was never offered a consolation for my inconvenience and I will never stay at a Sheraton aver again.

Staff threatened our guests to call the cops for them being in the pool instead of verifying their story. Very disappointed in the staff

My stay there was nice. I did try to get on your WIFI but had a problem but didn't continue as I wasn't concerned. I would use again if I was to stay in the area.

Nice place. Great staff. Especially Maria on late night shift. Super friendly and professional.

My wife and I always enjoy staying at this hotel. The staff is always friendly and helpful, and our rooms are comfortable. The pool is a huge highlight.

It was very very noisy. At 2:30 am we were woken by people speaking and laughing extremely loud in a room either above us or next to us. The room has hardwood and tile floors and they were walking around high heels. We were traveling for my daughter’s volleyball tournament so we needed to be up and out early in the morning. Most hotels we stay at observe quiet hours between 11pm and 7am which is super convenient. But all night long we heard running through the hallway and slamming doors. It was very uncomfortable. Would definitely not stay here again for next year’s tournament.