The Willow House

DO NOT BOOK THIS ACCOMADATION... it is truly awful !!!! We booked it via Airbnb and I am amazed that it is even listed?! Probably, if not the worst we have ever stayed in! Room smelt damp, black mould on the shower tiles and base, dead insects in light fittings and the worst beds that are old and sagging. The pub itself is not actually open to the public so do not expect to get a pint and some food next to a log fire.... you get a scabby continental breakfast left in a questionable fridge, and 2 slices of bread wrapped in clingfilm. Oh and there is a warning sign to say that the toaster may set the fire alarms off! Rooms are behind the pub down a very dark walkway and there are empty beer kegs everywhere and dead plants in pots. Could be such a nice place... but it is not! We received no messages from the host until the day we were due to arrive, and it warned us that "We are going through a period of minor refurbishment to our outside areas so The Willow House looks a bit scruffy around the edges atm"... Strangely enough, this was the case 2 years ago in other reviews?! DO NOT waste your money booking this place and the owner should be totally ashamed of himself...

My husband and I went in for a very rare lunch out for our wedding anniversary. The meals were both massively overcooked, and when I mentioned it to the serving staff member she just walked away. When it came to paying she asked "will we be seeing you again" and i responded honestly but politely "no because our food was overcooked". She didn't say a word and as we left we got a sarcastic goodbye. Very disappointing and not what we expected from a small local business at all.

Praise given where it’s due - it’s a beautiful, historic, thatched building and the large room was extremely clean and quiet, but I’m afraid they are the only positives from our experience here. What should be a lovely looking hotel is dwarfed by the enormous marquee in front of it through which you enter the accommodation area. There is zero customer service. This is sort of explained on the website as ongoing Covid measures but, on arrival, it seems it’s just a means of keeping staffing levels to a minimum. We obtained the keys from the lockbox outside the room after being sent the code by text. The room (which had a view of a dilapidated screen hiding a utility area) is in dire need of paint, new curtains (which are badly ripped on the blackout side), the bathroom door frame was rotten from the damp as a result of leakage from the shower which is half glass/half shower curtain. There is a noisy fridge perched on top of a coffee table with a microwave on top of that. There was plenty of coffee and biscuits to be fair but breakfast was “continental” - 4 slices of bread wrapped in two’s in cling wrap in the fridge for a toaster we didn’t have, two long life yogurts, four mini packs of cereal and a pint of milk which had a best before date of the day we arrived in the room. Water didn’t come through the shower head and we thought the water supply had been turned off. While we texted and telephoned the number we had been told to use if we had any issues during our stay to let them know and to ask about the toaster, the water actually started to come through the shower head - it literally took two minutes. Rather than a member of staff being sent to bring us a toaster, we were given the code for the lockbox to a different room and had to go and get it from there ourselves. This could be a really lovely hotel/B&B but, for all the reasons given above, it is a very over-priced, inhospitable, experience and only worth staying if you need a bed for the night and can’t find anywhere else to stay. We found somewhere else for our next night which was just fabulous in comparison for almost the same price.