Lonestar Suites

It was supposed to be a suite. But no dishes cups , and the grab and go breakfast was a insult.

The room was small in the bed and TV was too close together. I kept on hitting my leg on the bed because the TV was too close.

Microwave didn't work, guy at the front counter told me there was nothing he could do, looked clueless. Empty beer cans in the elevator and just overall not clean.

Our room was not clean. It looked like it hadn't even been vacuumed. But far worse, the carpet itself felt a little grimy, the bathroom had mildew everywhere, and my wife saw what looked like a flea hop on her leg. We switched rooms, and it was a little better: the carpet didn't feel grimy and it had been cleaned better, but the sheets were still stained, there bathroom had mildew, and there were a few bugs (no fleas). We booked two nights, but rearranged our trip to avoid staying a second night.

What i didnt like was that the shower head was spalttering water to the floor and toilet.the restroom space was very reduced, the door barely closed. The sofa bed was easy to pull out, but hard to place back in. I called the front desknfor assistance, first of all, phone it rang several times before line was answered, and mind you, lobby was empty, not busy at all. The receptionist stated she didnt know what to do or how to help and she couldn’t assist because it was past 9pm. Complimentary breakfast, should be more like grab n go. It was only coffee, and no Styrofoam cups togo, blueberry muffins, and granola bars. What ever happened to the continental breakfast that used to be offered? There was no staff to greet upon entertaining or leaving the premises.

Staff was friendly and accommodating

The staff worked hard to accommodate us. Housekeeping was short handed, and any rooms like what we chose were not ready in time. The housekeeper did great cleaning our room. The room has been through hard living though. Kitchen cabinets were scratched up and worn out, along with the counter, stove and table. Fridge was clean as can be and ice cold. Kitchen did not have any basic items except two plastic drinking cups. Front desk did not have a coffeemaker available or dish soap. Bathroom door handle was falling off, and I had to screw the knobs back together to hold the door close. It would not latch. The beds had fresh pillows, cases, and sheets. The carpets were worn out and stained. You could tell housekeeping did their best with what they had to work with. Then the free breakfast advertised was not available. Front desk was respectful to inform us that they had coffee, but no cups and part of the breakfast foods they usually offer were on back order or never delivered. So more than half the reasons we chose Extended Stay were not available. On top of that the location we registered for was the NASA road location, and ******* 1800 informed me for some reason it reassigned us to this Bay Area location. I doubt I will use ******* or Extended Stay America again. Our family expected a clean kitchen with utensils to cook our dinner, make tea/coffee and wash the dishes. Bathroom w/a door for privacy, didn’t have it. Breakfast for our family, didn’t have it. Wish it was better.

Staff genuinely care about guests. Had a room with the ac not working and was given a second room for free. Building desperately needs a remodel and ac system seems to be the biggest issue. Supervisor Danielle took care of our issues and was awesome to deal with.