Holiday Inn Houston-Webster

For some odd reason we were told we were too loud in pool area ( of course we’re african american) anyway the pool area door was open and we were playing marco polo I thought that was rude so we left the pool later that night. There were a lot of kids playing in the pool very loud, but they were Caucasian and no one told them to get out.

My room had this horrible sewage smell. When i first entered my room they had giant room deodorizer plug in to mask the sewage smell. They scent from the deodorizer was so strong we didn't notice the bad smell the first night. The next day as we entered our room the loud scents from the deodorizer faded and the sewage smell was horrible. I notified the guy at the front desk and he tried to act like he didn't know what I was talking about and said he would notify the general manager when he comes in. No one never got in touch with me.

Overall, it was a nice place to stay. There was no USB charger in the room which I thought was odd for a hotel these days. I suggest the hotel management considers adding those.

Th room I got was right above the pool on the second floor, the room was ok but the moisture level was high and you could smell the pool water from the room. I was required to filled out the form, with my contact information ( email and phone). And signed the forms! My credit card was charged $25 , the front desk said it’s for the incidental purpose.

Let me first say that the employees of the hotel were lovely and very helpful. My issue is that when I called up, I specifically stated we wanted to book 2 rooms for my mother‘s birthday, because she really wanted to go swimming in a heated pool. At 80 years old the idea of swimming in Coldwater is not fun. They assured me they had a heated pool. It was functioning and open till 10 PM so I booked the rooms and we made plans and showed up the following week for a reservation. We were told that the pool was open we went upstairs got dressed, came back down and found the pool to be locked and not even filled halfway. We asked what was going on. They said that they had to clean the pool so they had to empty the water halfway which didn’t make any sense if you’re cleaning the pool what was in it that you had to empty the water halfway and not fully and why they wouldn’t have told us that. They said it would be up and running the next morning. They were going to fill it that evening and have it ready for the morning. So we went back upstairs changed and waited till the next morning, which we were then told, could not swim in the pool, because the chlorine was too high . They had to wait for it to dissipate which would take hours so then we went out and came back that evening and were told it was still too high and people were getting sick from the smell. So on our last day when we had to leave by 11, we tried to get my mom in there and there was literally 37 people in the pool .

We stayed in the second floor and the people upstairs made to much noise. We were woken up each day around 3 am of people stomping around my when we decided to take a nap around 3 the people upstairs made so much noise we called the front desk twice with no luck

Night reception accused us of being too loud and we had a complain for the 2nd day when we only stayed one night and had not been in the room at all until 5 minutes after her call. She was very rude and threatened to charge us a deposit or throwing us out , she was accusing our room of being noisy for two days when we had just checked in and we were out eating when the complain occurred she got defensive and very rude . Other than that our stay was comfortable.

Hotel was great. the staff was super friendly and accommodating. the breakfast was actually really great. the eggs tasted like eggs and not the powdery kind. room was clean. the pool's chlorine level was extreme. the kids played in for hours and their hair was ratted and brick hard. the fumes were burning my eyes just sitting there. i appreciate the chlorine to kill off any nasty stuff but it was really harsh.

The staff was friendly & accommodating. the lobby & our room was clean and professionally maintained. The chlorine in the hot tub & pool was way too strong. Otherwise a great place stay.