Best Western White House Hotel

Hotel room was extremely disgusting, hairs still on the bed from previous guest I can only assume, stains on the pillow itself. When checking the bedsheet, there was what looked like specks of blood on it, under the mattress protector there was a disgusting green and yellow mark that made me and my partner feel physically sick. We were then moved to a different room after complaining about how bad it was. When moved, the cleanliness was not any better as there was a huge mark on the mattress itself, the toilet wasn't cleaned and had marks on the lid and on itself. We were not offered any discount on our stay or any compensation whatsoever, only received a half assed apology on the state of the room. Will definitely not be staying there in future

regarding my recent stay at your hotel during a corporate visit from 28th July 2025 to 29th July 2025. From the moment I checked into my room a series of unacceptable issues occurred, which made the experience extremely unpleasant and far below the standards expected from a hotel catering to corporate guests. Room Condition: Curtain Fell Off: The window curtain collapsed shortly after entering the room and could not be reattached, compromising both comfort and privacy. Unclean Toilet: The toilet seat had visible urine stains, and I had to request housekeeping to clean it which is absolutely unacceptable. Broken Shower: The shower was not functional the pipe leaked heavily, and I had to wait while plumbing work was carried out to address the issue. Breakfast Experience: The breakfast, for which I was charged £12.50, was extremely poor: Hashbrowns were cold, soggy, and stale. Bread looked visibly old and unappetizing. Fried eggs, listed on the menu, were unavailable the waitress stated the kitchen was not working. Juice dispensers were almost empty one less than a quarter full, the other completely dry. Overall, the food appeared to have been refrigerated for a week and reheated. Cutlery was also unclean, adding to the discomfort and lack of hygiene.

I didn’t like that I had twins beds put together to make my king size bed I would prefer one mattress rather than two next time I’m there.