Hotel a Waterloo, Canada

Our check-in and out was easy, very nice staff. We have stayed here previously and had always had an above average experience, this time we found the hotel dirty and rooms not cleaned to other Delta/Marriott standards. We understand that due to the pandemic staffing shortages have occurred, and this may be the case here. The room was a king sized bed, nice shower/bathroom set up. The pool was busy and the hot tub closed, also the gym appeared closed as well, likely due to COVID restrictions. The main issue was the lack of vaccuming, old nail clippings on the floor and dirt visible. The dresser was very dirty inside so we laid the drycleaning bag under our belongings. There was tape on the ceiling, not sure what that was about. We would stay here again, I am not sure I would seek it out as we did before. Very convenient location to restaurants and shopping.

Il mio soggiorno in questo hotel mi è stato davvero piacevole. Il posto era pulito, e la camera da letto, lavanderia e le foglie erano senza spot. Il personale del desk front era professionale e cortese. Raccomando davvero questo hotel *********

Molto deluso. Quando la TV non aveva una ricezione alle 11:30, ho chiamato il desk 3 volte dopo e nessuno ha risposto. Usano Covid come scusa per non avere colazione seduto, e non avere un tubo caldo. Il colazione era un sforzo molto povero. In pratica, solo iogurti, uova di crosta, patate e una piccola selezione di frutta, senza carne, senza formaggio, senza pane, senza cereali. (e utensili di plastica nero monouso.) In camera ci erano tinture sul tappeto e senza tessuti. L’allarme nella stanza prossima senza occupazione è andato alle 4:30 e ho dovuto chiamare due volte per farlo smettere, poi è andato di nuovo 30 minuti dopo alle 5:00. Non c’era alcuna scusa per la nostra partenza e nessuna offerta di rimborso. Un personale ragionevolmente amichevole, ma non mi fermerò più qui.

L'hotel è in una posizione decente, molte opzioni alimentari intorno. La stanza era standard, pulita, il letto era buono.. aveva una microonde e frigorifero. Il colazione era buono per qualcosa di veloce da mangiare, i bambini amavano le waffle di cioccolato. L’unica domanda che avevo era con la signora anziana al divano, e ho cercato di controllare un’ora prima, perché mia moglie non si sentiva bene, e lei ha indicato che non erano disponibili camere, e lei era nel suo ufficio e dietro una barriera di vetro. Anche quando le ho detto che avevo un disturbo auditivo, non è venuta a vedermi al vetro. La stessa donna era al checkout, avevamo chiesto un checkout alle 12:00, mentre eravamo in un torneo di hockey e il nostro gioco non era fino alle 4:00. Lei disse bene, ma le ragazze continuavano a baciarci sulla nostra porta e ci chiesero di andarsene, quando abbiamo chiamato il desk, lei ha cambiato idea e ha detto che dovremmo uscire alle 11. Ho controllato la prenotazione per la notte successiva e l'hotel era vuoto. Non ci dica una cosa e faccia un'altra, davvero? Ho appena trovato che ha messo un gusto amargo nella bocca dal momento che siamo arrivati fino al momento che abbiamo lasciato.

My family had a very pleasant stay at this place last night. Upon receiving check in confirmation by text, we were surprised by a free upgrade from a standard room to a standard + den room. It’s perfect for our family of 3. We love the unit and its decor, it was spacious and clean. Best part: it’s equipped with everything from TV, fridge to small oven, dishwasher, even has washer and dryer! Much more convenient for family stay in comparison to other traditional hotel! Paid for private parking which was underground, it’s perfect since we arrived on the night of a snowstorm and had to leave early 6:30am next day for a sport meet. Had a small issue upon arrival as we couldn’t get room to open with the key app. Property management Varun got it fixed remotely within minutes. We recommend this place and our family would definitely stay here again when visiting Waterloo!

È un hotel tranquillo, pulito. La cameriera è bello, ma il colazione è normale. Non ci sono molte scelte, molto salino

I've stayed at this hotel a few times and generally have positive stays. My last visit was January 6th and 7th. I was greeted by Michelle at check in who was excellent at her job....friendly welcoming efficient. In fact she called me by my name whenever she saw me...and it is a big hotel! The room is very nice with coffee, great toiletries, plush towels etc. The only negatives for me were kids running through the halls ( hockey tournament in town) and late night drinking and partying in the room next to me. I finally did call security around 2 a.m. to deal with it. There was a pool which i didnt use. I am staying here again next week so i guess overall I am a satisfied customer.

We went to this hotel as a team, after the hotel listed themselves as a ”preferred hotel for the tournament” Which is very confusing to me because they clearly do not want any families there as a group. The amount of times that security had interactions with a group of grown adults, was insane. During daylight hours (3:30-7:30pm) we were told to move locations, then we were then told to leave that area, several times. We tried to be respectful of other hotel guests by staying outside also because it was a gorgeous day, the staff told us we needed to go indoors to the lobby. Night two, we are putting our kids to bed and security wouldn't leave our floor. First they told us that we cannot sit quietly in the hall, just my husband and I at 7:45pm, we had to stand. So we stood up, 10 minutes later we were told we needed to get out of the hallway and go to the lobby because it's a walkway. We tried to explain to the guards that our kids are young and we would not be leaving the hotel room door, but that they cannot go to sleep with us sitting in there. There was a language barrier and after a bit more of a civil conversation, they proceeded to tell us that we would be charged for a noise complaint charge because apparently we had four warnings, we were unaware of the first two or three. The rooms are nice, hotel is new. The breakfast is terrible, eggs were like rubber. I will never understand why hotels that choose to be tournament hotels don't catch on to put us in an actual block of rooms to lessen any potential complaints from other guests. To top it all off, there were 3 homeless men that were in the bush at the back of the parking lot, they came into the lobby and were approaching some of our team girls who are between 11-13 years old, when security was asked about what was being done about this they said ”they had no idea but that they believed it to be okay, no police were called” Thankfully, we had a friend who is a SWAT officer onshift nearby, he came by to check it out and it turns out that all of these men have warrants out for their arrest. How unsettling for all of these parents with young kids, and it seems the hotel didn't think it was an issue.

We stayed in this hotel for Canada day weekend. And upon check in we had a very warm welcome and to name them, Sai, Kristine, Bee and their Supervisor Zaid. They are all very helpful, friendly and accommodating. The hotel's breakfast was good too with lot's of choices to choose from and the F&B staff were very attentive to the needs of the guests. These are some of the reasons to come back and stay there again.

È stato bello stare lì. Il personale era bello, e la stanza era abbastanza pulita. Mi piacerebbe stare di nuovo!