Utente ospite
29 giugno 2023
Arrived this afternoon, overall disappointed: PROS: Front desk staff was polite and tried to be helpful. Cons: For rate of 630/night the room was cramped and looked out on a wall. We are amex platinum members but always like to book directly with hotel when possible, and we are often rewarded with complimentary upgrades when available. When I saw the room and mentioned this, I was told I should have booked directly with amex (this would have taken away from the hotel’s profit’s so does not make sense for them to encourage that and I was disappointed that my loyalty in booking directly was not appreciated. When I called the front desk, explaining the issues with the room they offered an upgraded room at a cost. Felt very much like bait and switch, the $630/night room looked like a $300/night room. And to be upgraded to a reasonably luxurious room we would have to pay even more, which we did as I did not want to waste all day on it. The pool which was a big part of why we chose to stay at this l hotel was cold- very cold, we didnt even want to put our feet in. When we booked the hotel we were told it was a warm, heated pool, which was not the case. We mentioned this to rooftop staff who said they would look into it. Waiting to hear about that… Lobby is tiny, very “boutique hotel” but without the gracious service of one. Kitchen is under construction because of two recent fires. This construction is happening throughout the hotel, with part of every floor’s hallway blocked off for construction. The restaurant has a very limited menu of basicslly a few raw bar items and salads. Given the construction, the lack of a restaurant, the unreasonably small and claustrophobic room, the fact that we had to pay for an upgrade is simply bad service. First time staying at a Rosewood hotel snd after this experience it will likely be our last. Next time will stay at the nearby Four Seasons. If it were not such a quick trip, would go there now.
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