The Loom Hotel, Tapestry Collection by Hilton

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I loved the reception/guest service! They were so friendly and went above & beyond to help me. I was looking for a charger and we went through about 7 different chargers to find the one for my phone. Thank you!!!

Loved the industrial chic vibe of the hotel common space and rooms. The restaurant and outdoor patio with comfy furniture and stringed lights was a plus. Mall, restaurants and pub in walking distance made for easy access to a variety of activities.

The ambiance, setting and beautiful interiors of the hotel. Menu was exceptional particularly the breakfast menu. Overall service was excellent. We'll make a point of staying at The Loom again.

Consistently Wonderful I really like this place, I think it's so charming, I've been once before and knew I had to go back. Most of it was even better than the first time! The first thing I noticed was all the familiar faces I saw. I felt comfortable knowing that these were all people we'd encountered before that made our first stay amazing. On this trip we got the river view room and it was worth the small extra charge for the one night we stayed. The hotel room was emaculate in terms of cleanliness; there was a "Welcome" sign on the TV for us and the river view was quite pretty. Their beds and beddings are super comfortable. The Tv was more modern than last time, not sure if that's an overall update or if it's in certain rooms, either way, it was appreciated. Unfortunately there was a sour part of our stay, probably due to a number of issues. We went to Brook kitchen +bar for breakfast (it was amazing on our last stay and the previous night); however the morning seemed short staffed we were sitting for maybe 10 minutes without any direct contact with our server, and it wasn't about the restaurant being full, it wasn't, it wasn't actively busy either (people were eating or getting ready to leave). My husband and I felt not so great seeing our server pass us constantly without even checking in. We decided to leave because we had plans to meet up at Bally's Twin river. I was really looking forward to their breakfast, but so goes that. Cant wait to stay again and hopefully get breakfast!

HVAC unit in the rooms was very noisy. No matter what I did using the outdated remote seemed to work. Had to call front desk at 11pm to have someone take a look at it. Walls and ceiling are bare concrete. I know it was an old mill back in the day but didn;t really like the aestetics in the room.