Hotel in zona The Mill Garden, Warwick

Very poor condition for 3 stars , I was surprised and disappointed to find the accommodation was not as I would expect for a 3 star hotel . On check in I rang the bell at the door and waited , and waited , no one came to the door , eventually a staff member came from the annexe across the courtyard and let me into reception with her key , only to find a gentleman sat at the reception desk , why he couldn't answer the bell and let me in I don't know , kept me waiting several minutes , unnecessarily. The room was on ground floor , in the annexe type building across from reception , with the window facing out onto the pavement and roadway of a busy street , the net curtains being ripped offered no privacy, so that I had to keep the curtains drawn at all times to maintain privacy . The carpet in the bedroom could only be described as ” grubby” , the bathroom smelled musty / mouldy , with black discoloured grouting in the shower , which looked like it needed a really good clean . The shower head holder , height adjuster , was broken, so that it languished at the bottom of the rail and was not able to be held at a suitable height , forcing me to have to crouch down , or hold the shower head with my hand in order to get my head and shoulders under it . The hand soap dispenser by the basin was either empty or broken, so that every time I used the bathroom I had to reach into the shower for shower gel to wash my hands with . On checkout I was unable to raise my complaints as no one attended reception, despite my ringing the bell , so I had to leave my room key in the early checkout box and walk away without the opportunity to speak with the staff . Cleaning staff nearby , chatting away in a foreign language , completely ignored me standing at reception. Very disappointed with the accommodation and the staff , would NOT recommend staying here at all .

Terrible stay. Don't expect Premier Inn customer services to be any better if you need help resolving an issue. Book somewhere else, anywhere else! Useful for Warwick Castle, but if you've got kids, be prepared to go and get food somewhere else at the last minute. Place was a shambles when we arrived. Not enough staff, they closed the restaurant just before we were due to sit down because staff hadn't turned up. One of the guys who had turned up was really helpful with advising places to go to get food though. Turns out the duty manager had gone home early and left the guys on site to deal with it all. We'd booked a meal deal and for breakfast we were told the chef hadn't turned up so only continental was available but we'd be refunded for the whole breakfast amount. We were also told we'd be refunded for the dinner too. 2 days later and no refund, have waited 20 mins on the phone to be told we'd only get a refund for dinner as we had breakfast. Asked to speak to someone who could approve any type of discretionary refund. The lady went on hold, came back and said management said no. Not even willing to speak to me directly.

A causa della vacanza bancaria, i materiali dell'hotel non possono essere trasportati in tempo, il che porta alla stanza che non può fornire trappole.La stanza può, in linea con le aspettative, la colazione è la colazione inglese standard.Non c'è ristorante intorno, si consiglia di prenotare la cena dell'hotel.

La posizione è ottima per chi ha l'autovettura, appena usciti da M40, il centro città si raggiunge velocemente, in un paio di chilometri sei nella High Street. Comodo parcheggio (a pagamento, con registrazione della targa autovettura) proprio di fronte alla reception. Personale molto gentile e presente per ogni necessità, camera ampia e ben insonorizzata , pur nello stile ”Express”, ovvero solo sapone liquido in bagno, no cassaforte e niente frigobar. Qualità del sonno ottima, cosi' come letto e materasso. Colazione nella norma, abbiamo trovato molto gustoso il bacon, le uova sono solo ”scrambled” (negli Express no ”poached eggs”, come ci hanno gentilmente informato ), molto bene la parte ”salata”, un po' debole il versante ”dolce”. Ambiente abbastanza popolare, diretto effetto di un rapporto qualità prezzo eccellente, non potevamo chiedere di meglio. Il voto avrebbe potuto essere più alto, se non si fosse registrato un inconveniente piuttosto fastidioso. Nel nostro soggiorno di cinque giorni, si sono ”dimenticati” di rifare la camera l'ultimo giorno. Non abbiamo detto nulla, consideriamola una semplice dimenticanza, ma evidentemente non va bene.

Bel posto, letti e cuscini non sono il migliore e la doccia non è molto potente

Hotel tipico di autostrada. La maggior parte delle camere ha qualcosa di sbagliato. I riscaldatori non funzionano, i sigilli per finestre non esistono. Ma camere pulite, spaziose... e buon personale, che cercano di aiutare.

Thanks for a lovely stay! For the price of the room it was worth every penny and more especially as I am a regular lodger. Will definitely look to come back.