Three Bears Resort Waterpark Near Tomah Ascend Collection

Beautiful Property, but the service and schedules need help! We were passing through on a Friday just for one night, and arrived about 5:15pm, the Kids instantly changed i

Revived wrong room (paid for a bunk suite revived 2 queen basic room), was told there was no way to give a refund since the manager wasn’t there. Then the water parks all state no carry ins, and per their website lists all kind of restaurants so that you can just stay in, but nothing is open. And coolers are cleaned out so no plans to open either. The next day, we walk down for breakfast around 8am, and it’s all dark. Many others standing around too, no one at the front desk. Then finally a worker comes around and goes oh we’re suppose to open at 6:30am but no chefs showed up today so you can travel to the next town over for breakfast instead. 24 mins each way mind you. Outdoor pool (90 degrees while we were here) is only open until 5om. Indoor pool felt clean, outdoor pool had a lot of leaves, bugs, and dirt on the bottom. The lifeguard station when walking into waterpark area handed us dirty towels folded, when asked why are they wet so goes whoops and yells for someone else to grab towels of the clean rack in the back, gross. I give it 6 months and the waterpark if falling apart too since they can’t seem to keep staff with the new ownership. This was our first trip here, we were very excited and let down. Will drive the extra 45 mins to the dells next time.

The staff have been great!! The kids and ourselves had a great time. However, the pool was dirty with old sand and leaves, the room is/was filthy with food on the floors, something running down the walls, lots of hair in the shower, garbage on the bathroom floor and carboard trash covering the bath tub drain. The king bed is sitting on 2x4s that are sticking out every which way and gave me a good scratch on my back calf. The microwave does not work and the chain/bar lock looks like it has been kicked in, completely ripped out of the wall. The resurant is closed cuz the over was over heating so they shut all food and drinks/bar down for thenight when there is no food close. Super disappointed in our stay, will be hard to come back again.

The water park was clean and the staff was very helpful during check in and check out . The deepest part of the water in any area was I believe 4 ft so this is a great resort to stay at if you have smaller children . The hot tub was big and had a waterfall for decorative purposes. My family went out to eat so we didn’t use the resort for food but did need silverware and was able to barrow some from the friendly bartender on the first floor. The bar was clean and quiet. I was very satisfied with the customer service and up keep of the resort . Affordable and quality I will recommend 3 bears in the current state it is in to other family’s.

We were just disappointed to find out upon check in that half the water park was “down for maintenance”. We took our 14 ye old and a friend there for our child’s birthday and only the little kids pool and the regular p

We stayed at Three Bears 2 years ago and I would have given it a 0/5 stars then. It’s now under new management and ownership and was so much better. The rooms were updated. The only issue was the water park didn’t have every pool open, so that was a bummer. But that was due to maintenance issues that were being addressed so I hope they are open in the future.