Parkhotel Waregem

除了門口修路 其他都挺好

房間舒服，環境優美

一般般一般般

前台很不專業

The hotel, stay, was good for 1 night and business trip. Longer stay? Depending on purpose. Reception and breakfast was nice and good. Location of the hotel; near Park and Exhibition/Sports accomodation Beds; good Bathroom and facilities; good Personal attention and Reception: good. No : Swiming pool Ground level, nice Restaurant option, but loud and trendy music.

Such a bad experience: no soul no passion, just money ! Simple people working there are trying to do their best. Owner of the hôtel doesn't care. Christmas decoration ? A paper tree. Heating in the room ? 19,0°. Hairdryer, not at all. Chance to have a coffee or a tea in the room ? Nothing. Small lunch, sorry closed. People at the reception are obliged in unhealthy situation, more than only cold. Sad sad hôtel.

Our room was cancelled without notification. It took over an hour at check in going backwards and forwards with reception staff trying to sort this out and as to why our room had been cancelled as we had the active booking on my phone. Firstly we were told the only option we had was to stay in there other hotel which was in another town, we had a huge international competition that we had to attend early in the morning so this wasn’t an option, we were then told we could find our own hotel in the area. (Everywhere was full because of the event) After lots of phone calls between management and the reception staff an hour later we were handed a key card stating the original room was now available and that the manager had sorted it, allegedly someone staying in the hotel we needed was happy to swap with us. (I’m not sure if this was true as that was a quick turn around) The girl on reception didn’t seem bothered at all of our issue and it was purely resolved as we had to push for a solution. To add insult to injury we were told we had to pay a 100€ holding fee, we have since found out that no other guests were made to pay this when we came to check out, we were given the option of euros because no one knew how to do a refund, we refused euros as we live in the UK and we’re heading home and can’t use euros in the UK. Management were phoned again by reception and they have assured me that payment has been actioned. That was 9 days ago!!!