Grand Hyatt Shenzhou Peninsula

I recently had the pleasure of staying at Grand Hyatt Shenzhou Peninsula and was truly impressed by the level of service and professionalism demonstrated by the entire team. My experience, especially during the latter part of my stay, exceeded all expectations and deserves recognition. From the moment I raised concerns, the Front Desk Director, Sue, and General Manager, Terence Ng, personally intervened to ensure that all issues were addressed promptly and with the utmost respect. Their dedication to resolving guest feedback and commitment to excellence is truly commendable. I was also touched by the extra efforts they made, such as personally delivering breakfast to my room—a gesture that went far beyond my expectations and made me feel genuinely valued as a guest. Additionally, I want to highlight the exceptional service provided by Yvette, the Manager of the Lakeside Restaurant. Her attentiveness and warm demeanor during my dining experiences added a personal touch that made my stay even more memorable. The professionalism, care, and thoughtfulness shown by these individuals reflect the highest standards of the Grand Hyatt brand. My stay, which began with some challenges, turned into a remarkable and unforgettable experience thanks to the dedication of these outstanding team members. I wholeheartedly recommend Grand Hyatt Shenzhou Peninsula to anyone seeking a luxurious and guest-focused experience. The team’s commitment to excellence is truly inspiring, and I look forward to returning in the future.

very clean👍

Beautiful Hyatt with villas that are only 2 stories high. Not a massive hotel with towers. The room was beautiful and high tech. The toilet was a half bath separate from the shower, tub, and a double vanity. The resort was low on staff due to Covid, so all the restaurants were closed except the Chinese restaurant and room service. Be aware that although room service normally ends at 11pm, it stopped at 9pm and no one told us. Double check times. And also make sure your villa sea view villa is not blocked by a huge construction fence. Nick, the buggy driver, was super amazing. He speaks English well and totally hooked us up with getting dinner. He went above and beyond to accommodate us!! Thanks, Nick!!

從艾美退房來到君悦一切都更加美好 入住前管家漢堡就加了微信 提前告知了酒店各項活動和注意事項 以及是否需要各項預約登記 在酒店的活動預約都是她幫忙的 進入酒店的一段路很長 但風景很美 度假感一下子就上來了 辦理入住的時候正好沒排隊 小夥子很耐心回答我的所有問題 行李也是有專人負責 接駁車很快 這次定了園景套房 隱隱約約可以看到海 窗簾自動打開 院子裏綠植環繞 心情很好 房間也很大 坐在陽台上喝茶很愜意 這次入住的是26棟 離公區有點距離 出行全靠接駁車 基本上等待時間不久 打掃的阿姨速度很快 在外面碰上也會主動幫我們叫車 看到小朋友喜歡吃葡萄 第二天特地補了很多 夜床服務也體現了阿姨的用心 很感謝 兩個早餐廳體驗感都很好 食物品種選擇不少 大部分都很符合我們家的口味 嘉賓軒有簡單的下午茶和歡樂時光 夏季的萬寧 白天還是有點曬 傍晚開始就很涼快了 泳池沒有什麼遮陽 所以白天人很少 悦趣營每天都有很多活動 可以在公眾號預約 來的四天都是晴天 隨手一拍都很出片 小朋友説下次還要來君悦度假

在暑假的結尾選擇萬寧神州半島君悦酒店來體驗一下，這體驗感令人震撼，入住就有管家安排添加微信，兩間房安排的很近，園林景觀很好，管家圈圈在入住期間提供很多幫助，酒店到燈塔也很近，去海邊也很方便，用餐酒店外面500米就有商業街，吃飯更方便了，退房後把寶寶的東西落下了，管家還貼心的幫忙郵寄，真的是太棒了，體驗很棒，下次還會再來入住

服務：管家漢堡🍔服務很熱情，遇到的每位員工都很熱情有禮，有接駁車直接到房間門口，淡季體驗感很好。 活動：如果可以建議提前到店體驗酒店親子、成人活動。 設施：房間設施很完善，藍牙音箱很贊，化粧的時候放個音樂，很有感覺～ 衞生：衞生乾淨，建議增加一次性馬桶墊（發現萬寧這邊的酒店好像都沒有這個）