Grand Hyatt Shenzhou Peninsula

I recently had the pleasure of staying at Grand Hyatt Shenzhou Peninsula and was truly impressed by the level of service and professionalism demonstrated by the entire team. My experience, especially during the latter part of my stay, exceeded all expectations and deserves recognition. From the moment I raised concerns, the Front Desk Director, Sue, and General Manager, Terence Ng, personally intervened to ensure that all issues were addressed promptly and with the utmost respect. Their dedication to resolving guest feedback and commitment to excellence is truly commendable. I was also touched by the extra efforts they made, such as personally delivering breakfast to my room—a gesture that went far beyond my expectations and made me feel genuinely valued as a guest. Additionally, I want to highlight the exceptional service provided by Yvette, the Manager of the Lakeside Restaurant. Her attentiveness and warm demeanor during my dining experiences added a personal touch that made my stay even more memorable. The professionalism, care, and thoughtfulness shown by these individuals reflect the highest standards of the Grand Hyatt brand. My stay, which began with some challenges, turned into a remarkable and unforgettable experience thanks to the dedication of these outstanding team members. I wholeheartedly recommend Grand Hyatt Shenzhou Peninsula to anyone seeking a luxurious and guest-focused experience. The team’s commitment to excellence is truly inspiring, and I look forward to returning in the future.

第二次入住神州半島的君悦酒店了，這次和朋友帶孩子來。整個酒店佔地面積非常大。房間是在一棟棟的小別墅裏，錯落在熱帶花園中。出入可以步行，也可以擺渡車。 户外有兩個泳池，也有室內游泳，孩子們見水就開心。 這邊的海，風浪比較大，不宜下海。所以就充分體現了酒店的魅力。 親子設施相對完備，有户外的無動力設施，也有室內的遊樂場所，還有悦趣營不同時間段的活動安排，晚上還有草地的篝火晚會，小*表演等，配上室內外的泳池，孩子衹想愉快的泡酒店。 入住前一天，酒店的客户體驗經理會和你聯繫溝通。這次是Tim Zhang 與我溝通，給我們安排了與朋友相鄰的房間，還幫忙預訂了下午茶，給孩子們送了小禮物，非常感謝。 這個酒店離神州半島的燈塔非常近，出門也有不遠也有餐飲街，便利店等，價格也是正常的價格，非常方便。以後還會再來。

是我自己親手選的夢中情房，服務很貼心，一直負責我們的酒店管家：marcia 非常貼心和耐心，三天吧我們照顧的很棒，點贊，已經計劃下次帶爸媽孩子一起再來遊玩啦！ 設施：很齊全 衞生：非常好 環境：超級贊 服務：很貼心