Palmer's Ale House

We decided to visit Palmer’s Ale House (Long Sutton) for Mother’s Day, expecting a pleasant meal, but instead, we were met with some of the worst service we’ve ever experienced. We had paid a £10 per person deposit (for three people), but when we arrived, we were seated right by the door, where people waiting to be seated were practically hovering over our table. This made for an uncomfortable and unpleasant dining experience, so we politely asked if we could switch to a different table. Instead of accommodating us, the manager and staff were incredibly rude and dismissive, making it clear they had no interest in providing even basic customer service. After realizing how unwelcome we felt, we decided that we would just eat our meal and leave. The manager’s attitude was condescending and unprofessional, even questioning why we wouldn’t order drinks in a rude and unnecessary manner. At that point, we asked if we could have our deposit refunded so we could go elsewhere, given that we hadn’t even ordered food yet. They refused, claiming they had already “paid for the food” – despite the fact that we hadn’t placed an order. The entire experience was frustrating and disappointing, and unfortunately, this level of service seems to be the norm here, as reflected in their 3.6-star TripAdvisor rating. If you’re looking for a place with good hospitality and decent customer service, avoid Palmer’s Ale House. We certainly won’t be returning.