Hotel in zona Belk, Waco

FIRST of all, I have been booking and staying at this specific Townplace Suites for state cross country and track meets for YEARS, and have NEVER had an issue like this. I booked 4 rooms, specifically for the needs of my team and coaches, on March 26th for a one night stay May 3-4. I PREPAID for a 2 bedroom suite, reserved 2 more rooms with 2 queen beds to accommodate my team of 4 girls and 4 boys - PLUS their families and our coaches. I also booked a King for a coach. I verified my reservation weekly and checked in on the Bonvoy app the night before (May 2nd). Friday morning, the day of our arrival, Taylor, Director of Sales, called to inform me that my reservation was being canceled and they needed to move my 4 reservations to another property because there were guests who didn't 'check out' and they needed my rooms. I responded very nicely with ”I cannot move, I have families coming in who are staying at the property to be near their children” - I also pulled the titanium level, owners for 19 years card and asked her to please find other guests who could move. I told her that I had prepaid, already checked in, and could not move. She said OK. I arrived at the property a little before 3pm, just ahead of my teams first race at 5pm. The woman who checked us in gave us room keys - each coded with 2 br, 1 king, 2q, etc. When we got to the rooms, they were all 1 king bed studios. I came back down and was told that the GM had switched our rooms that morning and there was nothing she or anyone else could do. NO apology. She proceeded to call her manager who also did NOT apologize and actually blamed me for not switching hotels when Taylor called. He was rude and disrespectful and could not give me a reason as to why Carli changed our rooms. I again (admittedly, not so nicely) asked how this could happen if I 1. Made the reservation for specific rooms 5 weeks in advance. 2. Prepaid for one of the rooms, and 3. Checked in the night before. He had nothing to say, no apology, and again blamed me for not switching properties. If it had just been me and my coaching staff, that would have been tolerable, but it was 14 to 16 year old athletes who were unable to get good rest before competing in the state championship races that evening and the next day. It has been 3 days, and I have not had a single person reach out to me with any explanation. I feel just awful for my team and their families who had a terrible first experience at state.

I never leave poor reviews but I felt I needed to this time. Our family stays in Holiday Inn’s all the time and all over the country. It is because this one was so below standard and our experience was so poor that I needed to let others know so they can made an informed decision on whether to stay at this hotel. When I booked our two rooms for multiple days I specifically asked if they had a pool. The representative making the reservation said yes there is a nice pool at this hotel. When we arrived there was a sign on the counter stating the pool was closed due to remodels. The clerk did say that we could use the pool at the hotel next door but it was an outdoor pool and it was February (45 degrees outside). We get to our rooms and in one room the tv did not work. They did finally move us but we wanted adjoining rooms because we were there as a family. After a long day of driving we all wanted a hot shower but the hotel has turned down the hot water in the bathtub and the water was barely warm. After my wife and daughter got out of the shower they made me turn up the heater because the shower made them so cold. BTW the sink had hot water. Lastly, see other review on the breakfast. The first morning we ate there but subsequent days we went out and paid for breakfast. The hotel looks nice and clean but has significant issues, especially at $130 a night.

Very pleased with our stay here. Check-in was quick, entire property was very clean (an employee was even sweeping the parking area on our departure morning). Hot breakfast was good, though my personal preference would be some biscuits and gravy (lol). Property is conveniently located close to I35 and a short drive to Waco downtown area. My friend and I appreciated the separate sitting area in our room with a TV there as well as a desk. Will definitely recommend to others. Also, the indoor pool was just steps away from our room and also very clean.

Come le ultime due soggiorni ... pulito e ordinato. Servizio amichevole e piacevole alla reception!

Ci piaceva stare in questa posizione. La stanza era molto pulita e il personale amichevole. Senza la nostra domanda, ci hanno anche messo in un piano tranquillo lontano dalle squadre sportive che si trovavano quel fine settimana. Ho apprezzato la loro pensiero. Il centro di Baylor, la Salle Antique Shop e altre vicinanze che volevamo vedere. Mi darei 10 per eccellenza su tutto, ma per colazione, perché sono glutine gratis. Il colazione era molto tipico uova, salsa, fare i vostri pancake...

Ho prenotato questo posto sulla strada all'ultimo minuto. In genere quella formula è una catastrofe. Grazie a Dio siamo arrivati e siamo stati salutati da una signora molto piacevole, il suo nome è Smita. Quando lavoravo su crampi di gambe, Smita ci aspettava con un sorriso. Era la nostra prima buona esperienza qui. Rimarrei ancora se mi fosse promesso che ci controllerebbe. Una volta ho dovuto chiamare per cambiare un conto, era sulla palla. Questo ha detto ... Questo è un hotel più vecchio, ma è evidente che i proprietari si accertano che sia quanto più bello possibile. Nuovi dipinti, bagni puliti e pavimenti, molto pochi polveri sul quadro di immagine. (Sì, controllo) . C'erano alcune difetti cosmetici, ma solo cosmetici. La nostra stanza era pulita, il letto era grande. Il a/c funziona tranquillamente. La mia ultima ragione per dire grandi cose su questo posto? La mia moglie era chiaramente felice anche di questo. Intendevo farlo quando siamo nella zona Waco. Di solito le recensioni dicono ”Hai quello che paghi”. Non qui. Hai quello che ti aspetta per i tuoi soldi.

Grande hotel. Buono prezzo e alloggi. Pulizia e aveva tutto quello che avete bisogno per un soggiorno lungo o breve. Il personale era un po' lento e non molto amichevole, ma in generale era buono.

Loved the environment and each of the hostesses were very welcome and helpful.. The breakfast could’ve been more relaxing to.. The items and the food was tasty but not enough to get your energy going for the day.. Leave me still hungry