Minos Imperial Luxury Beach Resort & Spa Milatos

there was no welcome drink or anything left to drink at reception empty coffee and water on arrival. our flight was delayed so missed our all-inclusive dinner but they wanted us to pay for a restaurant. the gym was only open 9- 5 in the hottest hours the buffet restaurant never opened on time so we only had 15 mins to get food before we left on the last day. the mini bar In the room never got filled only the first day we arrived. the cocktails didn't taste how they was meant to. the food wasn't good. the service was bad. none of the tablets got wiped down and the cups were all dirty. we paid alot for the villa with the private pool, but the outside lights didn't work, the safe didn't work and was promised they would be fixed but never did. the room did not look like the pictures it was quite rundown with stains on the sofas. there was no entertainment except one night two boring old guys singing something so we was in bed straight after dinner. you couldn't book all the restaurants down to not many reservations and the booking system in the hotel wasn't working. the only good thing was the beach, lovely sand and sea. you had to put your towels down there at 6am to get a good bed, and the bar was far away to get drinks.

This is the worst hotel I've ever stayed in. The cleanliness of the rooms and public areas was catastrophic. The food wasn't worthy of a 5-star hotel. We had to eat out almost every day. The restaurants offered the same food as the buffet. They weren't staffed enough, so there were long waits. Consequently, the staff wasn't always friendly. I read the reviews on your website before booking. You're in cahoots with the hotel. I won't book through your website again. The worst vacation I've ever had. And unfortunately, I wasn't the only one. Everyone I met there had the same opinion.

Fantastic location and facilities, not service! The location and facilities are fantastic. The view and sunset is breathtaking, the pools and sunbeds are nice and not overly crowded and the beautiful flowers and trees all over. We stayed the first week in a 2BR villa with 3 adults and two children. It was nice and spacious with lots of privacy as the rooms were in opposite ends of the villa. We had the most lovely cleaning lady Mirela who met us with the biggest smile every day. The next week we stayed in an Island suite with a jacuzzi and sea view. Also a very nice room. The service on the hotel overall is not 5 stars which is such a pity. The reception is strict and not accommodating, and the hotel is clearly understaffed in the buffet, beach bar etc. constantly running out of stuff (ice creme, drinks etc), and the ala cart often also is out of stuff. I also dislike that there are no cocktails included in the AI (pina colada, mojito) - paying customers get nice glasses and AI get plastic cups all day. I really wish the hotel would staff up and stop all the unnecessary restrictions. The staff is clearly under too much pressure, which makes the guests unhappy and so it continues. The main buffet also needs more food and stuff, if you are not there when they open half of the stuff will be out (meats, desserts etc). A few people standout though: George and Minela in the Pool bar, Nick in the Payot, Jaruz in breakfast coffee, Abdul in the pancake stand, and Dora in the reception.