Utente ospite
22 agosto 2023
While we were very excited for our stay at Azur, and hate to leave this review since the majority of the staff were very kind, we ran into an issue that the Managerial Staff could care less about and placed all of the blame on the customer... not good. We would not recommend and will be telling all of our Greek families who travel often to Athens to avoid this hotel at all costs. Hotel was clean (for the most part...cleaning staff didn't empty our trash 2-3 days of our staff) and very trendy, the customer service receives a big 0 in our opinion. I am 5 months pregnant, we traveled with our 18 month son, and my husband and I never leave hotel reviews...we never complain, we'll rarely say anything... but when we arrived late at night, we come to find our hotel room AC was not working. We did everything the staff questioned us if we did... - Checked the panel - Made sure the sliding door was shut and lock and handle were in place -Etc. This kept our son up and when we finally got him down, we realized the system wasn't working. If you have kids/babies... you never wake a sleeping baby, hence us in our sweat box of a room. The next morning, my husband went down to the front desk and told them what happened. The receptionist said that they were aware of the AC issues and they'd get back to us. Then walks in the Manager/head of the hotel...what was a pleasant (yes let's see what we can do... turned into... this is somehow our fault). The Manager asked us "so what do you want us to do then?" and gave us rude looks, told us word for word "it was our fault that the AC wasn't working" and only offer to comp us a drink... At the end of tour stay, they ended up giving a 50% off on what we spent at the hotel which was a whopping $30 euros... SO! If you're looking for a rude leadership staff and a free sauna for the price of $280 euros a night... this is your spot... We hate to say this... but we have family that have been looking for a new place to stay in Athens... and we were hoping to tell them this was the place and sadly... it is not. Do... not... stay...here....
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