Lion Hill Safari Lodge

Stayed there for 1 night for a Safari in Tsavo. The lodge is next to the park gate. Amazing view on the park. Rooms are clean, staff very kind and helpful. Beautyful lodge to stay in. Very peaceful. you can see animals from there. Really great stay.

When I addressed the manager that I think money got stolen from my room (I counted the money a day before and someone had access to my room at lunchtime to bring me towels, when my bag with the money inside was laying on the table) and asked for a solution (in a kind way) like a partial refund of my stay or something, he got verbally and physically aggressive. He said he doesn’t believe me and that I was lying. But in the other sentence he said it was my own fault that my money got stolen because I left my money in my (locked!) room in his lodge. He repeatedly said “it was your own stupidity” and didn’t stop telling me how stupid I was. I then asked him if he’s fine when I record his words to prove how disrespectful he’s treating me to my safari organization later on, he agreed and repeated his words “your own stupidity to leave your money in your room” but then he probably realized that his words are on record now and aggressively grabbed my phone. It almost fell and could have broke. When I told him that I’m gonna write a review to warn people to come to this place he said he doesn’t care because he’s gonna respond to my review. The friends that I made on my safari (I normally had a private room) were so afraid that he could come to my room at night to try to stop me from writing the review in a harassing way, that they let me sleep in their room. Of course the guy that went to my room said he didn’t take the money and I couldn’t prove the theft because I didn’t film him taking the money or something, so it’s word against word. I can understand that the lodge can’t do anything until it’s proven. But a lodge manager has to show some respect for their customers. If he said he’s sorry but he can’t do anything and has to decline my solutions that I asked for, it would have been okay in the end. But the way I got treated there was just pure disrespect. To sum it up, I would highly recommend to avoid this lodge if you want to be safe and rather book a different one as there are others close by.