Utente ospite
29 agosto 2022
We were accomodated in the 3rd floor for 5 nights in 2 rooms with our group. Both rooms were not renovated, the bathrooms were disgusting, so that we needed to buy slippers just to take a shower. One of the rooms had brown stains in the carpet, the walls and soon we found out what they were from when we killed a cockroach that was walking on the carpet. The hotel clerk just shrug her shoulders at our problem and told "we can send someone to kill the cockroach" - When our travel agency asked them to look in to it, they went and made the beds in one of the rooms, and called that an "extra cleaning" - Nothing else was done. I have never seen such run down rooms in my life and I have lived in some shady hostels in my travels. Not even near the 3 stars that were advertised. Staff knew a bit of english but the manager couple didn't speak english at all. They also looked annoyed when they were prompted about the problems with the rooms. Our room was not cleaned even once during our 5 night stay. One day we were brought toilet paper, that was all. The rooms did not have anything. No minibar, no fridge, no kettle, no hairdryer, no TV, no radio, no phone and NO SMOKE DETECTOR... NOTHING. Just hard beds that felt like sleeping on a wooden pallet. Some other people we got to know had rooms in 8th floor and they were pretty ok, but we got stuck in the soviet era rooms not suitable for humans.
Traduci