Park Hotel Vitznau

Great hotel, but some restaurants weren’t open.

本來覺得這酒店挺好的，好位置，好房間。走的時候發現居然因為停在酒店門口10米的地方吃了張罰單。説是用德語在某個地方樹了個牌子，説不能停那。我們是懂德語的，沒看到，接待我們的服務員看起來很熱情，但居然眼睜睜看着我們停車不告訴我們不可以。事後我寫信給官方email，居然言辭非常傲慢的回覆説，是我自己的責任，説他們官方語言是德語，我們沒看到是我們自己責任！豈有此理！

慕名而來，果然名不虛傳。景觀、房間設施絕對的頂流。儘管時值淡季，服務依然出色。樓下的米其林餐廳的菜式感覺沒有那麼精緻

非常漂亮的湖景，雖然價格高，但是很值得。就是餐廳的價位太偏高，分量小的有點離譜，味道又很一般。

스위스에서 제대로 휴가를 즐기려면 꼭 한번 가보세요!프라이빗한 호텔공간으로 사람들이 붐비지 않고 인피니티풀에서 바라보는 경치 역시 대단해요!게다가 루체른 호수에서 잠깐의 수영도 할 수 있어 남다른 느낌입니다. 직원들도 엄청 친절하고 시설 역시 최고급이니 비싸긴해도 꼭 가보시길 추천합니다!

This hotel does not met five star expectations during the low season. (I cannot speak to the high season but I would assume more staff then and higher standards. The Good: 1. Both restaurants were great. We at ate at both the Grill and Focus Atelier. We had been at Burgenstock before hand and both Park Hotel restaurants blew Burgenstock out of the water with food, though Grill at this hotel is twice as much. The service was also excellent, especially at Focus. Focus has two Michelin stars but the service and food level met many three stars we have eaten at around the world. 2. Rooms: we were upgraded to a Lake View Suit (we booked through Amex, but were told at check in that an upgrade from Mountain to Lake view are extremely rare). The room was very spacious with multiple balconies, a bath, half bath, separate bedroom and living room. The Okay: 1. This is billed as a spa hotel, but I found the spa facilities were just nice, but not above and beyond (like Burgenstock). There are only 2 saunas, one large pool, Turkish bath, and indoor and outdoor hot tub. Now these were all nice but I could imagine it feeling quite cramped when the hotel is full and not nearly empty. The spa is about half the size of Burgenstock. 2. We were left treats in our room upon arrival and told the fridge would be restocked every day. Very nice, but standard for this level of hotel. The Bad: 1. The service was just not up to par. It was hard to track down anyone in the spa. When I arrived no one was at reception and no one was around. You have to find someone to turn on the saunas and the Turkish bath if you go before 3 pm on the weekdays. Morning saunas are fairly common. It took a while to find someone despite there being 3 separate couples using the facilities while we were there. Housekeeping was so-so. We had turndown service the first night, but no one came by the second night, despite our service light being one. Someone came by during the day but didn't refresh the robes. We had taken the robes to the spa and they were filled with chlorine water and I really wanted a fresh one for after the shower and had to call to get one. If this wasn't billed as a 5 star restaurant than the omission would be understandable but unacceptable for a 5 star hotel. 2. There is massive construction currently on the entrance. We received a pre-arrival email but no mention of the construction. We also had no indication of how best to get the hotel. Through internet search I found that we could ferry over from Lucerne (not clear on the hotel's website), but we go here and totally unclear how to enter since the main entrance was closed to construction, There were no signs or indications of how to get in. We ended up having to call and being told we could enter through a connected medical spa. Again, not an acceptable way to enter a five star.

We chose this hotel for our ten year wedding anniversary and as much as I’d love to give it 5 stars I just can’t. Firstly we should have been upgraded anyway for buying through Amex, we weren’t upgraded yet overheard another couple checking in that had been. Given it was our 10 year anniversary and we booked months in advance we would have thought we would have been. But we accepted they couldn’t and left it. The food is average at best in the grill restaurant. The hotel did nothing for our ten year wedding anniversary and we thought they might have done something. Just a small gesture. The room cleaning is almost non existent, duvets just thrown on the bed, back to front. Nothing tidied, stuff left on the floor, nothing hung up, or robes replenished. It’s never clear if the room has been cleaned when you come back in. After all is said and done, the location is breath taking. I’ve never seen views like it. The staff are all super polite and helpful. And it’s a lovely hotel. It’s a shame that the bits mentioned above made it fall short of being up there with the best hotels in the world, some of which we have stayed at many times. Would we come back, maybe. But with slightly lower expectations.

The people, service, facilities and location are one of a kind. Everything was impeccable from the moment we were picked up to the time we left. I would recommend this hotel to anyone looking for exceptional service and location that will leave lasting memories.

Staff is superb. We ran into an issue (nothing to do with the hotel) and they have gone above and beyond for us. They really have made things so easy for my family and we are truly extremely appreciative. Not all hotels treat guests with such high level of service, this place is top notch all around.