Utente ospite
21 settembre 2024
We chose this hotel for our ten year wedding anniversary and as much as I’d love to give it 5 stars I just can’t. Firstly we should have been upgraded anyway for buying through Amex, we weren’t upgraded yet overheard another couple checking in that had been. Given it was our 10 year anniversary and we booked months in advance we would have thought we would have been. But we accepted they couldn’t and left it. The food is average at best in the grill restaurant. The hotel did nothing for our ten year wedding anniversary and we thought they might have done something. Just a small gesture. The room cleaning is almost non existent, duvets just thrown on the bed, back to front. Nothing tidied, stuff left on the floor, nothing hung up, or robes replenished. It’s never clear if the room has been cleaned when you come back in. After all is said and done, the location is breath taking. I’ve never seen views like it. The staff are all super polite and helpful. And it’s a lovely hotel. It’s a shame that the bits mentioned above made it fall short of being up there with the best hotels in the world, some of which we have stayed at many times. Would we come back, maybe. But with slightly lower expectations.
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