Appart'City Classic Marseille Aéroport Vitrolles - Appart Hôtel

My god…we booked this hotel because our flight was delayed and we missed our train. We arrived at the gate of the hotel and wasn’t given a pin to open the gate, luckily some guests were hanging out outside and let us in. We entered the lobby and there was no one working the front, apparently they send everyone home. The pin they gave us to open the safe for our keys didn’t work. At one point there were about 15-20 people in the lobby trying to get keys and none of their codes worked. There was no number to call for help. Luckily, after about 20 minutes of everyone trying their codes, one of them worked and we could open the safe. Everyone’s keys are in the same safe. So if you wanted to take other people’s keys, you can and there would be no one to call to get into your own room. The rooms are ok. There’s a refrigerator and microwave. But everything is pretty dirty. The maid left her log sheet, mop, and mop bucket in my closet, I’m guessing it’s rarely used. The shower door fell off before me and was just leaned up against the wall. There aren’t any restaurants open near us to get food. So we ordered some MacDonald’s to the hotel. Same problem at the gate. Didn’t have the access code so trying to get the delivery was a pain. If you don’t care about location, cleanliness, or customer service, this is the place for you!

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