Hotel in zona Plaza Espana Plaza Nueva, Vitória

i found this hostel to be a brilliant place to stay and wouldn't change a thing. i stayed for 2 nights in august. firstly, the woman on reception was LOVELY and very helpful answering any questions and so nice just to chat to. the location was perfect, in the old town so many great bars with great atmosphere very close and not far walking to the main plaza. i recommend la gilderia 3mins away for a vermouth and delicious pintxos. as long as you don't expect any fancy touches (bring your own toothpaste / soap / towel, no breakfast (but a fully functioning kitchen) then this will work great for you and for the price (23 euros) it was very good value. i actually had a whole dormitory to myself plus a clean bathroom with a good shower, and locker for safe keeping. very much recommended

Non ho ricevuto un check in e-mail. Dopo l'arrivo, devi chiamare il telefono internazionale a lunga distanza per trovare il servizio clienti artificiale prima di ricevere un check in e-mail, gli altri sono buoni.

Wonderful helpful staff who made us feel at home. Room is very comfortable with perfect facilities for us. 10 minute walk to centre was ideal and the sushi restaurant attached was a good find also. I was competing in Ironman and the normal late opening of most restaurants isn’t ideal for that so self catering and the sushi restaurant was just what we needed

We stayed here in April 2022. We were 2 adults and 1 child (aged 6) and we stayed in a one bedroom apartment. The location is fine. Although it's not right in the heart of the tourist area, it's a short walk to the main square and the distance didn't feel annoying or limiting. There are a couple of small supermarkets on the same street as the apartments (one directly underneath) which means you can get supplies for your stay. Parking is onsite and although I'd booked this as part of my stay, it hadn't come up on the App and I needed to contact them before I'd even arrived to clarify how to access the car park. Cue using the Libere App to ”talk” with a customer service rep. I was also sure that I'd added the discount code to my reservation but this wasn't applied, and they wouldn't honour it. *Everything* is done electronically, through their App. In theory, this should make things quick and efficient but without a proper reception, the experience felt cold and clunky. We ended up having to contact ”reception” again as our room was not made up with bedding or towels for our son. Then, the bedding which was provided was dirty, the second attempt was also dirty (I know, unbelievable!) and housekeeping managed to get it right on the third attempt. The room itself was great: modern and spacious with brand new equipment in the kitchen. Apart from the issues with the bedding, the room was immaculately clean. Check out was also annoying. We were to be out of our room at 11am. We checked out of our room and made our way to the carpark. It was around 11.07am and between leaving our room and trying to get into the carpark, our entry code expired and we were stuck in a corridor. Again, I had to contact the staff via the clunky App to get a new code to access the carpark. Just annoying. Overall, we were disappointed with our stay at Libere. It was a great space in a decent enough location, but the electronic service system just didn't work. It was all just a bit niggly. We wouldn't stay here again.

Ci piaceva la nostra camera con balcone, ma non ci sedevamo. Non notavamo nulla di rumore dalla strada occupata. La sala colazione aveva un bel buffet e la zona del bar era accogliente e piacevole. Il personale di fronte era utile nel localizzare i ristoranti e mostrarci dove tutto era sulla mappa. Il nostro unico lato era il parcheggio designato per noi era molto, molto stretto per il nostro autonoleggio. In generale ci è stato divertito l'hotel.

Hotel molto vicino alle esterne della città di Vitoria. Raccomandabile nonostante sia nel centro. Abbiamo avuto la mia ragazza e io nella Suite Junior e siamo stati incantati di tornare.

Per una notte non c'è altro. Non c'è armadio, solo un paio di perche' inconvenienti in una parete. Il letto bene. Il bagno bene ma il lavabo piccolo e inconveniente. Buona vista dalla finestra. Il parcheggio costa 10€ ma, ci sono parcheggi vicino gratuitamente. Sono 10€ per cane e notte (non per soggiorno). Abbiamo arrivato di notte con prenotazione, molto stanchi, e abbiamo dovuto aspettare 10 minuti per gestire tutto sul computer. Finalmente ci assegna una stanza e quando abbiamo aperto ...era usata e abbiamo dovuto scendere per chiedere un'altra.

Somos una familia que hemos realizado una estancia en agosto en dos habitaciones del Hotel Jardines de Uleta: una habitación doble (dos adultos; estancia de 7 noches) y la otra triple (1 adulto y 2 niños; estancia de 5 noches). Nos habíamos alojado previamente varias veces en este hotel. Las habitaciones son realmente apartamentos, cuyo servicio de cocina se contrata aparte y tiene un coste adicional de 35 euros/día (precio que considero abusivo). Nuestra idea era contratar los servicios de cocina para la habitación (apartamento) triple y usarla principalmente para cenar en ella los cinco miembros de la familia las cinco noches que íbamos a pernoctar conjuntamente (se requería únicamente que el servicio tuviera 5 cubiertos, cinco vasos y cinco juegos de platos). Al llegar a la recepción, nos recibió una señora que, al solicitarle el servicio de cocina nos dijo, con una amabilidad de protocolo, que, aunque lo sentía mucho, no había disponibilidad del servicio y que deberíamos haberlo reservado previamente. Esto no es cierto, pues no puede hacerse ‘online’; la prueba está en el rótulo que aparece en las habitaciones (Foto 1). En el diálogo que prosiguió, carente de empatía por su parte, fue imposible entenderse con ella, aunque nuestra solicitud era sencilla y creo que razonable. Cuando ya estábamos en la habitación doble, nos llamó por teléfono y nos ofreció el servicio con utensilios solo para dicha habitación y para las siete noches, cuando solo íbamos a pernoctar todos juntos 5 noches (las otras dos noches no lo necesitábamos). Evidentemente, con dos niños, esto nos cambió completamente los planes y estropeó nuestra estancia. Total: empatía y ganas de satisfacer las peticiones de los clientes, nulas. Hay que decir, en honor a la verdad, que el hotel está en un entorno tranquilo y agradable, aunque lejos del centro de la ciudad. Las habitaciones están bien, pero tienen sus defectos. Así, la habitación triple tenía una cama supletoria en la sala donde está la televisión, con lo cual es poco compatible dormir y que otra persona vea la televisión a la vez; en las habitaciones, solo existe una diminuta papelera que está en el baño; no hay luz individual en las mesillas de la habitación doble, y en una habitación, la puerta del baño no encajaba bien en el marco y cerraba mal. En cuanto a otros servicios, los precios de la cafetería, que es normal y sin lujo alguno, son escandalosos; dos cafés cortados nos costaron 5 euros (Foto 2). Por lo demás, creo que algunas indicaciones sobran. Es evidente que el negocio del hotel aumentaría sus beneficios si los clientes subieran por las escaleras en vez de hacerlo por el ascensor, pero pienso que los consejos sobre salud es mejor que los haga el médico y no el hotel (Foto 3). Creo que podíamos considerarnos clientes del hotel, pero obviamente no volveremos más.